Job Purpose
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
- Complete all required assignments with by the required timeline
- Build up your portfolio of evidence on-going
- Access support from your tutor/assessor and your manager
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours/Attitude:
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Showcase/portfolio
- Interview
- Practical observation
- Professional discussion
Functional Skills: Level 1 and then Level 2 in maths and English, if required.
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
What is the expected career progression after this apprenticeship?
There may be an opportunity of a Full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available.
You may be required to work at any of our different sites.
To apply: Please send your CV to apprenticeships@kirkleescollege.ac.uk – to discuss this vacancy please call Nichola on 01484 437054 or mobile 07788 390025; this position may close early so please apply as soon as possible to avoid disappointment.
