What duties will the successful candidate be undertaking?
Key Responsibilities:
- To assist in the purchasing of all materials, goods and services to ensure in line with the relevant documentation and to meet customer order requirements
- To assist in placing and managing purchase Orders according to the purchase requisition or customer contract
- To liaise with the marketing department & the supplier to ensure label artwork is supplied on time
- To assist in determining Customer requirements before shipping of the product
- To assist in ensuring product deadlines and timescales are met, approvals are sought before shipment is released and co-ordinate with suppliers / partners ensuring that the stock meets the quality required
- To assist in arranging for samples to be produced
- To assist in the organisation, follow-up and monitoring of the logistics of all Purchase Orders until goods are delivered as per order requirements
- To assist in the production of all relevant documentation i.e. invoices, certificates, etc. ensuring full traceability of the products and adhering to set standards
- To update systems, ensuring all processes are documented and all necessary documentation provided to accompany the stock
- To support relations with current suppliers to the highest levels and liaise with suppliers to resolve any outstanding queries and issues
Shipping
- To assist in the coordination of shipping functions related to orders
Sales Support
- To assist in providing information / Quotations in a timely manner
- To assist in providing support to all sales functions
- To ensure that any time delays are communicated at the earliest opportunity
General Administrative support to the Supply Chain Team Leader:
- To organise, plan and prioritise work – developing specific goals and plans to prioritise and meet deadlines
- To support customer services for product re-calls, product traceability and disaster planning
- To assist with administrative tasks
- To support the preparation of presentations, reporting and analysis
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Level 2 Practitioner Apprenticeship Standard:
You will cover the necessary Knowledge, Skills and Behaviours, gather evidence and attend workshop / taught classes throughout the duration then complete an End Point Assessment.
The End Point Assessment involves:
- Portfolio Development
- Professional Observation
- Professional Discussion and Interview
You will be given paid time off for study to achieve your apprenticeship. You will attend Kirklees College in Huddersfield on a Wednesday fir your studies.
The apprenticeship programme to be undertaken will be dependent upon the successful candidates’ qualifications and experience. You may be offered the Level 3 in Business Administration Apprenticeship programme if you have required prior experience, Maths and English at Grade 4/C or above. Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. apprenticeship qualifications.
What is the expected career progression after this apprenticeship?
There is a strong possibility that you will gain a position (subject to availability), following successful employment as well as achievement of the full apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
