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Northern Commercials Ltd

Apprentice Customer Service Service Advisor at Northern Commercials in Brighouse

A terrific opportunity that has arisen for an individual to work within a busy Commercial Vehicle Service Department. As a proactive member of the dealership's team, you will be required to contribute towards an efficient operation in the Service Department, always ensuring customer satisfaction.

Wage – Paid monthly. The hourly rate starts at £8.09, and this will increase over the apprenticeship period.

Duration – 15 months

Start date – As soon as possible.

Posted – 13/08/2024

Working Week:

Monday to Friday 08.30 am – 17.30 pm with ½ lunch. Alternative Saturday mornings 8.00 am – 12 Noon

Apprenticeship level

Positions

You will have the opportunity to work in the different departments to gain a full understanding of the whole operational processes of the business.

Main duties will include:

Reporting to the Senior Service Advisor and Service Manager.

Responsibilities, the day to day running of the Service Department.

Working on various computer systems, SAP, ASSIST, IDM, ggAPD, ANS & Time Management.

Administrative duties.

Speaking and liaising with customers by phone and email.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all inductions, lessons and work-based training/support sessions.
Complete all required assignments
Build up your portfolio of evidence on-going
Access support from your tutor, assessor and manager, when required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge
Skills
Behaviours / Attitude

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre each Wednesday and you will also attend other meetings via Teams to complete work for your apprenticeship.

What to expect at the end of your apprenticeship?

Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.

Progression to other training following successful employment and achievement of apprenticeship.

If you would like to discuss this vacancy, please call Nichola Barnes on 01484 437 055 or 07788 390025 or email apprenticeships@kirkleescollege.ac.uk

This vacancy may close early if sufficient interest is received, so please apply as soon as possible so your application can be considered.

Requirements and prospects

Desired skills and personal qualities

The ideal candidate for this role will need to be enthusiastic and well organised.

Can communicate in a courteous and professional manner.

Have good computer skills and communication is required.

Excellent timekeeping and attendance is a must.

Qualifications

Maths and English at Grade 4/C or equivalent Functional/Key Skills at level 2 is essential, ability to use Microsoft Office; desirable to have gained a BTech in Business or other relevant subject; work experience is also advantageous.

About the employer

Northern Commercials Ltd

Armytage Road,Brighouse, HD6 1PG

Northern Commercials is an established provider of IVECO vans and chassis cabs. We focus on meeting the individual needs of businesses, providing best advice and value for money at all times. Our pre-approved bodybuilders tailor the vehicle to suit your needs, helping you benefit from the latest technologies in performance, comfort and sustainability. With five dealerships and four authorised repairers, we provide award-winning IVECO commercial sales and services. With many long standing customers, we focus on meeting the specific needs of our customers. From large fleet requirements to smaller, sole trader operations, we provide support in all areas from new and used vehicles to aftercare, repairs and servicing. Our sales team have a vast amount of experience, and we understand the importance of matching the chassis to the body, the tractor to the trailer, the truck to the job. We know how important it is to deliver right first time, on time and we appreciate the need to choose the right financial package to suit your business.