Gondola Pro Limited

Apprentice Customer Service & Project Administrator – Gondola Pro Ltd

This fantastic position for an ambitious apprentice has arisen. The successful candidate will provide excellent administrative and customer service support across the Data Analysis, Project Delivery Mechanical and Engineering functions. The focus will involve being involved in improving processes, developing systems and supporting the function of the wider team.


Female student looking at whiteboard of ideas and post it notes
Wage – The wage range is £6.40 to £11.44 per hour. The starting rate will depend on experience; there may also be an increase on-going, subject to satisfactory employment and achievement of apprenticeship targets.
Duration – 15 months
Start date – As soon as possible – Applications accepted from mature learners, experienced individuals School/College leavers
Posted – 19/04/2024

Working Week:

Monday to Friday (Flexible time between 8 and 6, core hours 10 to 4) To include one day study time.

Apprenticeship level




Your role will involve providing a high level of customer service and administrative support to both internal and external customers.

Your duties are as follows:

• Work with each team to provide administrative support

• Take inbound customer queries and direct to the correct team

• Produce drawing packs for design teams

• Support bureau call taking & logging

• Support production of customer reporting

• Attend site visits

• Contact stores to book appointments and collect information

• Take meeting minutes

• Manage office supplies

• Using Microsoft Packages, in particular Outlook, Excel and Word

Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.

The above is not an exhaustive list of duties and you will be expected to perform

different tasks as necessitated by the organisation which is relevant to your post

within the company to meet the overall business objectives

The Apprenticeship Training Programme forms part of your contract of employment; you are provided with time to study.

The apprenticeship programme will help your personal and professional development, the requirements to complete the programme are as follows:

• Attend and be punctual for all induction sessions and be punctual for all lessons

• Complete all required assignments

• Build up your portfolio of evidence

• Access support from your tutor / assessor and manager as and when required


As the business never stands still, your role will be required to evolve in line with

changing business needs and so will be reviewed on a periodic basis. The above list

of responsibilities is not exclusive or exhaustive and you will be required to

undertake such tasks as may reasonably be expected within the scope and grading

of the role.

What will you achieve at the end of the Apprenticeship?

Customer Service Apprenticeship Level 2 Standard

The Customer Service Level 2 Standard involves a candidate completing modules to demonstrate their Knowledge, Skills and Behaviours (see below).

Over 12/15 months, candidates wwill complete assignments and provide work-based evidence covering the duties being undertaking throughout the apprenticeship; the evidence gathered will prove competence and duties will be varied: Evidence could include letters, emails, administering finance, collate information, report data, customer contact (face to face, electronic and verbal), feedback from peers/customers, reflective accounts, team work, planning and organisation techniques.


Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Dealing with customer conflict and challenge

Customer experience

Product and service knowledge


Interpersonal skills


Influencing skills

Personal organisation


Developing self

Being open to feedback

Team working

Equality – treating all customers as individuals

Presentation – dress code, professional language

“Right first time”


What could be available following achieving the apprenticeship?

There is a strong possibility that you will gain a position (subject to availability), following successful employment as well as achievement of the full apprenticeship programme.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

To apply send your CV to Nichola Barnes apprenticeships@kirkleescollege.ac.uk

Requirements and prospects

Desired skills and personal qualities

• Be organised, assertive and have a good eye for detail
• Have a can-do attitude
• Customer service experience desirable
• Managing time and work to deadlines
• Supporting teams as requested
• Have strong prioritising skills
• Must be a team player, and work to meet their goals
• Be a good problem solver and be able to think outside the box to find the best solutions
• Ability to work quickly under pressure to hit deadlines
• Have the desire to learn and progress within the industry
• Have good verbal and written communication skills and knowledge of Microsoft Packages:
Word, Excel and outlook
• Excellent communication skills – maintain a professional manner when communicating
with sppliers and colleagues


Must have grade C/4 or above or equivalent in maths and English. An IT qualification would be desirable but not essential.

About the employer

Gondola Pro Limited

United House, High Road, Dewsbury, WF12 8BB
About us – Fresh thinking professional services – We are independent consultants specialising in engineering, energy and project management for a range of sectors. Since our inception in 2009 we have supported some of the UKs largest businesses to deliver their energy, asset management and store remodel programmes. During this time we have developed a reputation for providing high quality services that focus on driving value for our customers. Innovative and proactive, we are continually looking to develop new ways of working and systems that make our customer’s business simpler, faster and more efficient. Our multidisciplinary team brings a wealth of knowledge and experience to every project. We operate as a trusted part of our client’s team, working in collaboration with all stakeholders to ensure each project is delivered right first time.

Closing date: 8 July 2024