Apprentice Customer Service Administration Assistant at Bespoke Care & Support Services Limited in Huddersfield

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

General administrative duties

• Typing correspondence by e-mail and letter
• To undertake filing, photocopying and distribution of relevant documents.
• Answering the telephone in a professional manner and dealing with enquiries
• Responsible for co-ordinating the post
• Using Microsoft Packages, in particular Word and Excel
• Inputting data onto internal systems with a high level of accuracy
• To deal courteously and efficiently with all visitors.
• Providing refreshments for visitors when required
• Dealing with stationery/stock levels and reordering as and when appropriate
• Assisting all members of the team as and when required.
• Dealing with requests for information
• Maintain Systems (Event Notes, Updates and Visit Disruption Reports).
• Creating new case files for service users and employees
• Updating tasks and training records where necessary
• Liaising with the Access Group regarding technical issues People Planner and Access Care Planning are cloud based software packages used by BCSS for rostering, invoicing & payroll, service user file storage and employee record keeping.

E-mail and Telephone Communications:

• Screening calls, dealing with telephone enquiries and visit cancellations
• Creating and / or sending Memos / text messages to care teams
• Action a high level of daily e-mails, telephone calls and communications from care staff

We work in partnership with, such as Kirklees Council, local NHS trusts, GPs, district nurses, West Yorkshire Fire and Rescue, West Yorkshire Police and so on. Paperless Filing and Data Storage:

• Scanning documents and saving on network
• Using Access Care Planning to log information BCSS is moving towards operating a paperless office, rather than photocopying and storing information in filling cabinets we scan and save to network folders.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

• Attend and be punctual for all inductions, lessons and work-based training/support sessions.
• Complete all required assignments
• Build up your portfolio of evidence on-going
• Access support from your tutor, assessor and manager, when required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge, Skills and Behaviours / Attitude

You will complete an End Point Assessment this will involve the following:

You are given one day per week as time off to study; you will attend classes face to face at Kirklees College in Huddersfield; the study day is a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship.