Apprentice Administration Assistant – Dawson Group in Brighouse

To provide general administrative assistance, ad-hoc support within the department during staff absences and, when required, perform general reception duties.

1.      Key Features

1.1    To provide general reception duties as follows:

1.1.1      Answer and distribute incoming telephone calls, taking/relaying accurate messages as needed and providing basic information as required.

1.1.2      Attend to visitors when they arrive and enter their details into the visitor’s book. Arrange refreshments for visitors as required.

1.2    To provide general administrative assistance to the Dawsongroup sweepers limited business, including the Hire team, Fleet Control and Workshop team, Commercial Support team, Service and Compliance team and the Parts team. This assistance will include, but not be limited to:

1.2.1      Taking initial department phone calls and distributing/taking messages as required.

1.2.2      Monitoring company inboxes and distributing emails in a timely manner.

1.2.3      Accurate and timely data entry into the back-office computer systems, identifying and escalating anomalies as required.

1.2.4      Generating and submitting customer recharges and manufacturer warranty claims.

1.2.5      Reconciliation of stock on the back-office computer systems.

1.2.6      Assistance with Goods Inwards, ensuring all goods are receipted onto the back-office computer systems accurately and in a timely manner.

1.2.7      Assistance with return of parts to manufacturers, ensuring all returns are documented and recorded on the back-office computer systems.

1.2.8      Producing and distributing pre-defined reports to internal and external stakeholders.

1.2.9      Providing general administrative support to the business as needed, including preparing quotes/estimates, letters and memorandums and taking meeting minutes/notes, scanning, digital and manual filing.

1.2.10    Processing vehicle warranties and road tax requests.

1.2.11    Deputising for team-members during holiday and/or sickness absence or otherwise as directed by the UK Parts Manager.

1.2.12    Any other duties as directed by the UK Parts Manager.

2.      Authority

2.1   Expenditure authority in accordance with Dawsongroup’s authorisation document, UK companies

3.      General

3.1   This job description outlines the main objectives, authority levels and responsibilities of this position at the time of writing

3.2   Where necessary and as appropriate to the operation of the business, permanent or temporary changes may be made involving like or related work.

3.3   Attention should be paid to the Company Health, Safety and Environmental policies in arrangement of maintenance, breakdown and repair solutions.

3.4   Respecting Company confidentiality and disclose information to customers, suppliers or their agents only as authorised by the Directors of the Company.

3.5   Report significant problems and issues to the UK Parts Manager in a timely manner.

This role profile is not exhaustive and is subject to review in conjunction with the post-holder and according to the future challenges/developments in the Company.

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge

Skills

Behaviours / Attitude

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.

Progression to other training following successful employment and achievement of apprenticeship.