What you will do in your working day
We are seeking a motivated and detail-oriented individual to join our Administration and Customer Service Departments. In this role, you will play a crucial part in ensuring the highest standards of administration and customer service duties are delivered.
Key Responsibilities:
Customer Service/Administration Excellence:
Uphold and enhance the reputation of the company by always providing exceptional customer service.
Respond promptly to customer inquiries, addressing concerns, and providing accurate information.
Working to a high level of customer service at all times and remain courteous and police to customers
Delivering fantastic customer service while remaining efficient and focused on your task
Answering the telephone in a professional manner and dealing with enquiries
Accurately inputting information on to systems
To support the preparation of reports
Work with each team to provide administrative support
Responding to emails speedily and efficiently
Scanning documentation
Skills Required:
Well-Organized: Ability to manage multiple tasks efficiently and maintain a systematic approach.
Attention to Detail: Keen eye for detail to ensure accuracy in parts identification, customer communication and ensuring correct processes are followed.
Work Ethic: Strong commitment to completing tasks in a timely and effective manner.
Pride in Work: Takes pride in delivering quality service and consistently strives for excellence.
Can-Do Attitude: Positive mindset and proactive approach to problem-solving. Ability to work on own initiative, when required
Ability to be organised: to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements
The training you will be getting
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude:
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment this will involve the following:
Showcase/portfolio
Interview
Practical observation
Professional discussion
Functional Skills: Level 1 and then Level 2 in maths and English, if required.
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions.
- Complete all required assignments with regards to your apprenticeship by the required timeline
- Build up your portfolio of evidence on-going.
- Access support from your tutor/assessor and manager as and when required.
- What to expect at the end of your apprenticeship
Opportunity for a full time position following successful completion of work and apprenticeship targets.
Applications welcomed also from school/college leavers and mature/experienced learners
