Information Communications Technician Apprenticeship Level 3 (September 2025 Entry)
Apprenticeship standard
On this apprenticeship, you will learn to efficiently operate and control IT and telecommunications infrastructure.
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Level 3
Attendance - Full-time
Duration - 18 months
Start date - September 2024
Where - Huddersfield Centre
Course Overview
On this apprenticeship, you will gain the knowledge and skills needed to efficiently operate and control IT and telecommunications infrastructure. You will be trained to interpret technical specifications, apply security policies and use infrastructure management tools to automate the provisioning and monitoring of IT systems and services. This includes understanding virtual hardware, software, network services, data storage, and cloud computing.
Additionally, you will gain proficiency in resolving hardware and software faults, both remotely and in-person. You will focus on maximising productivity and user experience by monitoring and maintaining systems and platforms.
You will be equipped to contribute to the preparation of new or changed services, maintain regulatory and professional standards and monitor system performance in relation to business needs, security and sustainability. You will develop the ability to provide technical support to both internal and external customers. You will learn to diagnose IT problems, troubleshoot routine and non-routine issues and use various communication channels to assist stakeholders.
This apprenticeship will help you prepare for a range of specialist roles in the IT sector. You will be equipped to work in various organisations, large or small, across different sectors, including public, private, and voluntary organisations. The training will cover networking, server management, IT essentials, secure communications, programming and databases, among other essential tasks and projects.
On this apprenticeship, you will gain the knowledge and skills needed to efficiently operate and control IT and telecommunications infrastructure. You will be trained to interpret technical specifications, apply security policies and use infrastructure management tools to automate the provisioning and monitoring of IT systems and services. This includes understanding virtual hardware, software, network services, data storage, and cloud computing.
You will be equipped to contribute to the preparation of new or changed services, maintain regulatory and professional standards and monitor system performance in relation to business needs, security and sustainability. You will develop the ability to provide technical support to both internal and external customers. You will learn to diagnose IT problems, troubleshoot routine and non-routine issues and use various communication channels to assist stakeholders.
Additionally, you will gain proficiency in resolving hardware and software faults, both remotely and in-person. You will focus on maximising productivity and user experience by monitoring and maintaining systems and platforms.
This apprenticeship will help you prepare for a range of specialist roles in the IT sector. You will be equipped to work in various organisations, large or small, across different sectors, including public, private, and voluntary organisations. The training will cover networking, server management, IT essentials, secure communications, programming and databases, among other essential tasks and projects.
Core Skills Gained:
GCSE grade 4 or above in GCSE English, maths and an IT qualification or relevant experience.
To start your apprenticeship you must have secured employment that the college has agreed is suitable.
To start your apprenticeship you must have secured employment that the college has agreed is suitable.
Higher Education qualification in Computing and IT
Full-time employment
Full-time employment
Support Telecoms Technician, Cloud Technician, Communications Technician, IT Support Analyst and more.
You will need to complete a portfolio of evidence, project report with questioning and end-point assessment.
Why work in the Computing & IT Industry?
Wide range of jobs in the Computing & IT Industry
Excellent choice of employers in the Computing & IT Industry
Considered a career in the Computing & IT?
If you’re not sure what to study, why not find out more information about different types of possible careers? Or if you know what you career you want to do but not sure what you need to study, we can help you get one step closer to that dream job.
Qualifications & levels explained
There is a wide range of qualifications and levels available, but not all of them may be right for you. If you’re not sure what qualification type or level you should be searching for, take a look at our qualifications explained.
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Case Studies
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