The post holder is required to:
Complete administrative processes relating to ticket fulfilment: sales, season cards, memberships, ticket exchanges, ordering, receiving, printing and mailing.
Provide excellent customer service at the Ticket Office windows, by telephone, and via social media as applicable.
Handle customer queries and execute them effectively.
Handle and be accountable for cash.
Liaise with third parties e.g., other football clubs.
Coordinate travel arrangements for home and away games e.g. coaches, stewards on coaches, and car parking passes.
Process specific supporter requirements e.g. scoreboard messages.
Maintain up-to-date and accurate records e.g. maintaining databases.
Contribute content for match day programmes and other marketing material.
Contribute to departmental discussions regarding ideas for social media content.
Support and contribute to new initiatives.
Use technology e.g. computerised systems, scanners etc.
Replenish stock, office supplies, and uniform as may be required.
Work collaboratively with colleagues and assist them whenever necessary and practical.
Manage incoming and outgoing mail and parcels.
Comply with the Club’s policies and procedures, and the Football League standards.
This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required by the Head of Ticketing, and/or any other Senior Leader within the Club.
Behaviour/Conduct
Be proactive with workload and interventions.
Seek to continually develop their skills and knowledge.
Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role.
Communicate appropriately at all levels.
Be flexible to fit the development and growth of the organisation.
Be flexible in hours of work.
Be trustworthy and adhere to the Club’s Code of Conduct and Ethics.
Adhere to protocol and respect confidentiality in all matters, also protecting any data relating to the area of work in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2018.
Consistently demonstrate high standards of behaviour and appearance and encourage the same from others.
Demonstrate a commitment to safeguarding and promoting the welfare of children and young people.
Respect others and behave in an inclusive and non-discriminatory manner, taking account of all protected characteristics, as specified in the Equality Act 2010.
Additional Information
CSR and Sustainability:
All employees are required to understand and support the Company’s commitment to corporate social responsibility and sustainability initiatives, and to incorporate sustainable practices into daily work activities, as far as reasonably practicable, including responsible resource use, waste reduction, and energy conservation.
The post holder must also consider environmental and social impacts when making business decisions within their scope of responsibility and participate in sustainability training and awareness programmes as required, also representing the Company’s values and commitment to responsible business practices when engaging with external stakeholders.
Safeguarding:
Huddersfield Town Association Football Club (HTAFC) Ltd. is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation; this can be done via a private letter/disclosure to the Head of Human Resources and EDI. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot consider them.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
The post holder will also be required to undergo Safeguarding Training, to be agreed with the Senior Safeguarding Manager.
Equality, Diversity, and Inclusion:
Huddersfield Town AFC is a diverse environment in which we respect all characteristics under the Equality Act 2010; we want everyone to feel valued and included within the Club and to be able to achieve their full potential.
We have a zero-tolerance approach to any form of discrimination, and we are committed to the redress of any inequalities by taking positive action where appropriate. All employees are required to support and uphold this zero-tolerance approach and contribute to our ‘Terriers Together’ Equality, Diversity, and Inclusion Strategy.
Internal: Ticket Office team.
Commercial teams.
Marketing and Communications team.
Senior Leadership Team.
Finance team.
Staff and managers throughout the organisation.
External:
Supporters.
Ticketmaster.
Transport companies.
Suppliers.
Other football clubs.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions.
- Attend and be punctual for all lessons
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going during your apprenticeship programme.
- Access support from your tutor/assessor as and when required.
- Access support from your manager with regards to any evidence requirements or support as and when required.
- Attend all work-based training/support sessions.
This post may close early if sufficient interest is received.
To apply for this role:
- Click the “Apply now” button at the bottom of the page.
- This will open your email app.
- In the email:
- Subject: Applying for Huddersfield Town AFC
- Write in the email: To Nichola Barnes, please accept this as my application for the role at Huddersfield Town AFC
- Attach your CV to the email.
- Send the email once you have filled in the above.
