This exciting opportunity to work for DB Defence has become available. Your duties will include:
- Shadow experienced IT colleagues to learn processes, procedures and ways of working
- Gain full understanding of all Health & Safety requirements on site through Gear Academy
- Training modules and on site HSE team;
- Once able to start to undertake basic I.T. duties, ensure full understanding of request, timeline for task and what tools are required; complete task to required deadline;
- Take comprehensive notes to be able to provide regular write ups of work carried out and have ability to explain the how, what and why;
- Support the Management of the IT helpdesk ticketing system once provided access, following instructions as to which tasks can be carried out by an Apprentice;
- Support the IT Team with projects when required;
- Take time out to learn about other functions across the business to gain business awareness and how the IT functions supports.
- Gain knowledge, skills and experience throughout the apprenticeship;
- Learn about the industry and specific best practice in the I.T field.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going during your apprenticeship programme.
- Access support from your tutor/assessor and your manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What will you study towards?
Information Communication Technician Level 3 Apprenticeship
Institute of Apprenticeship Link:
The apprenticeship covers the Knowledge, Skills and Behaviours. Candidates will provide work-based evidence covering the duties below:
Duty 1 Provide technical support to customers both internal and external through a range of communication channels
Duty 2 Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Duty 3 Interpret technical specifications relevant to the ICT task
Duty 4 Apply the appropriate security policies to ICT tasks in line with organisational requirements
Duty 5 Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Duty 6 Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Duty 7 Apply appropriate testing methodologies to hardware or software or cabling assets Duty 8 Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Duty 9 Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Duty 10Â Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
Duty 11 Address IT issues by prioritising in response to customer service level agreements
Duty 12 Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Duty 13 Support the roll out of upgrades or new systems or applications
Apprentices will typically spend 18/21 months on-programme working towards this occupational standard. Following achieving the Information Communication Technician Level 3 Apprenticeship Standard you will continue to gain knowledge and training within the business and after completing your 4 year apprenticeship training programme, you will have the opportunity to apply for a position that matches your skills set within the company.
Apprentices will be given at least 6 hours per week as time off to study over the duration of the apprenticeship. Delivery is each Wednesday morning at Kirklees College in Huddersfield as well as remote learning.
The apprentice will complete a undertake an End Point Assessment
The End Point Assessment Organisation must confirm that all required gateway evidence has been provided and accepted as meeting the gateway requirements. The EPAO is responsible for confirming gateway eligibility. Once this has been confirmed, the EPA period starts. This EPA should then be completed and can typically last four months.
This EPA consists of two discrete assessment methods.
Assessment method 1: Professional discussion underpinned by portfolio
Assessment method 2: Project report with questioning
Please be aware that working for DBD will be subject to both security and export control restrictions.
These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.
All candidates must meet Right to Work in the UK criteria and achieve the required security and clearance requirements to undertake this role.
