The role will include various duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
Administration:
- Uploading and maintaining customer records.
- Validating customer work orders.
- Creation of customer invoices.
- Maintain health & safety standards.
- Dealing with stationary/stock levels and reordering as and when appropriate.
- Using Microsoft Packages, in particular Word and Excel
- Responsible for co-ordinating the post
- Work co-operatively with other teams and partners to deliver services effectively.
- Help out in times of need to ensure quality of service is met.
- To deal courteously and efficiently with all team members, which will include our field personnel.
- Inputting data onto internal systems with a high level of accuracy.
- Dealing with requests for information
Customer Service
- To deal courteously and efficiently with all visitors.
- Providing refreshments for visitors when required
- Respond to emails promptly
- Answering the telephone in a polite and professional manner, dealing with enquiries quickly and efficiently.
- Assisting all members of the team as and when required
- Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction session, lessons, work-based training/support sessions.
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going
- Access support from your tutor/assessor as and when required
- Access support from tutor/assessor/manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The standard covers the following:
Knowledge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and Service knowledge
Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours/Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
To discuss this vacancy please call Nichola on 01484 437054 or mobile 07788 390025
This post may close early if sufficient interest is received.
