Your position will involve various tasks, some are detailed below:
Key responsibilities
Sales
- You will be required to field sales enquiries from telephone and email contact and generate relevant quotes from these enquiries.
Technical
- Although you are not expected to have specific product knowledge in the beginning, the ability to learn over time and to impart this knowledge to consumers and/or retailers is vital
Systems
- You will be expected to work with the computer-based quote system to answer questions and queries from customers
- You will be expected to liaise with external couriers to facilitate deliveries to customers and help with any queries
- There will be an opportunity for the right person to have an impact on the social media set up of the business
- Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
Full training will be given in all areas, as required. A willingness to engage in the business and to learn are the most important attributes.
Apprenticeship Training
As part of your contract of employment you are required to:
· Attend and be punctual for all lessons with regards to your apprenticeship programme.
· Complete all assignments with regards to your apprenticeship by the required timeline.
· Attend all work-based training/support sessions
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The standard covers the following:
Knowledge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and Service knowledge
Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours/Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
Things to Consider
The rate of pay may be negotiated, this will be dependent upon experience. The rate will be reviewed after 6 months and any increases will be in line with your performance at work and progression through your apprenticeship targets.
We would be happy to consider candidates who are due to leave school/college in June 2025. We are also happy to consider mature learners.
Progression
We have successfully supported apprentices previously and offered full time opportunities following the right attributes being demonstrated. Therefore, there’s a strong chance there will be a full time role available, subject to satisfactory employment and completing of the apprenticeship programme.
To Apply
Please call Nichola on 01484 437054 or mobile 07788 390025, or email your CV to apprenticeships@kirkleescollege.ac.uk
This position may close early so please apply as soon as possible to avoid disappointment.
