Perrys Motor Sales Ltd

Apprentice Customer Service Administrator – Perrys Motor Sales Ltd

Perrys Huddersfield are currently seeking a Apprentice Customer Service Administrator to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive apprenticeship programme provides you with an exciting and challenging opportunity, through extensive training you will build up your confidence and gain valuable work experience whilst undertaking the role. You will be working with a hardworking and friendly team.

Reference number: VAC1000249325


Wage – £6.40 per hour
Duration – 15 Months
Start date – To be arrange
Posted – 24/04/2024

Working Week:

Monday – Friday, 8.30am – 5.00pm. 40 hours per week – 1 in 4 Saturdays

Apprenticeship level




What you will do in your working day


We are seeking a motivated and detail-oriented individual to join our Administration and Customer Service Departments. In this role, you will play a crucial part in ensuring the highest standards of administration and customer service duties are delivered.

Key Responsibilities:

Customer Service/Administration Excellence:

Uphold and enhance the reputation of the company by always providing exceptional customer service.

Respond promptly to customer inquiries, addressing concerns, and providing accurate information.

Working to a high level of customer service at all times and remain courteous and police to customers

Delivering fantastic customer service while remaining efficient and focused on your task

Answering the telephone in a professional manner and dealing with enquiries

Accurately inputting information on to systems

To support the preparation of reports

Work with each team to provide administrative support

Responding to emails speedily and efficiently

Scanning documentation

Skills Required:

Well-Organized: Ability to manage multiple tasks efficiently and maintain a systematic approach.

Attention to Detail: Keen eye for detail to ensure accuracy in parts identification, customer communication and ensuring correct processes are followed.

Work Ethic: Strong commitment to completing tasks in a timely and effective manner.

Pride in Work: Takes pride in delivering quality service and consistently strives for excellence.

Can-Do Attitude: Positive mindset and proactive approach to problem-solving. Ability to work on own initiative, when required

Ability to be organised: to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements

The training you will be getting

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:


Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge


Interpersonal skills
Influencing skills
Personal organisation
Dealing with customer conflict and challenge


Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”

You will complete an End Point Assessment this will involve the following:

Practical observation
Professional discussion
Functional Skills: Level 1 and then Level 2 in maths and English, if required.

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:


  • Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions.
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going.
  • Access support from your tutor/assessor and manager as and when required.
  • What to expect at the end of your apprenticeship

Opportunity for a full time position following successful completion of work and apprenticeship targets.

Applications welcomed also from school/college leavers and mature/experienced learners

Requirements and prospects

Desired skills and personal qualities

Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
Must have a good level of literacy skills
IT literate and have a good understanding of Microsoft Packages
Required to work to deadlines, with good time management
Good numeracy skills
Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements
Confident in using email and the internet
The successful candidate will be organised
Willing to work effectively in the team
Have a keen interest in and knowledge of the motor vehicle industry
An enthusiastic individual
Flexible approach to work, willing to go the extra mile to get the job done
Must be punctual as well as having a good attendance record
Ability to work on own initiative, when required
Ability to work effectively as both part of a team and as an individual
Respond positively to the demands of a varied workload
Friendly and approachable
Commitment to undertake continued training and development


Grade C/4 or above in Maths and English is essential. Also essential to have knowledge using Microsoft Office.

About the employer

Perrys Motor Sales Ltd

Willow Lane, Huddersfield, HD1 6EB
Parts distribution – In 1908, Harold Perry founded a business selling motor accessories, and in 1912 was appointed as Ford’s main dealer for London. Perry’s expanded into other areas over the years and even acquired a tractor dealership in the 1940s. It was 1982 that we branched out from Ford into other franchises, starting with Vauxhall. This expansion into other vehicle brands and locations continued through to the end of the millennium and laid the foundations for the 51 dealerships and 30 locations you’ll find us at today. The pioneering launch of website in 1998 was one of our most significant milestones, the first dealer group to venture online.

Closing date: 30 May 2024