What’s involved ìn this opportunity?
We are seeking a motivated and detail-oriented individual to join our Administration and Customer Service Departments. In this role, you will play a crucial part in ensuring the highest standards of administration and customer service duties are delivered.
Key Responsibilities:
Customer Service/Administration Excellence:
Uphold and enhance the reputation of the company by always providing exceptional customer service.
Respond promptly to customer inquiries, addressing concerns, and providing accurate information.
Working to a high level of customer service at all times and remain courteous and police to customers
Delivering fantastic customer service while remaining efficient and focused on your task
Answering the telephone in a professional manner and dealing with enquiries
Accurately inputting information on to systems
To support the preparation of reports
Work with each team to provide administrative support
Responding to emails speedily and efficiently
Scanning documentation
Skills Required:
Well-Organized: Ability to manage multiple tasks efficiently and maintain a systematic approach.
Attention to Detail: Keen eye for detail to ensure accuracy in parts identification, customer communication and ensuring correct processes are followed.
Work Ethic: Strong commitment to completing tasks in a timely and effective manner.
Pride in Work: Takes pride in delivering quality service and consistently strives for excellence.
Can-Do Attitude: Positive mindset and proactive approach to problem-solving. Ability to work on own initiative, when required
Ability to be organised: to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions.
Complete all required assignments with regards to your apprenticeship by the required timeline
Build up your portfolio of evidence on-going.
Access support from your tutor/assessor and manager as and when required.
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
