In your role, you will be accountable for:
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Working in collaboration with administration team leaders, MI/funding teams and others in relation to the operation of the college.
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To be a main point of contact for the relevant teaching/curriculum area, including front of house duties.
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Develop strong working links with a specific curriculum area, to become very familiar with their working practices and curriculum offer, but retaining a college wide perspective and willingness to work with other curriculum teams in times of staff shortages and need.
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Working closely with admissions teams ensuring that the application and interview process runs at maximum effectiveness and efficiency, including apprenticeships where appropriate.
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Take part in all enrolment activities ensuring that students are correctly and fully enrolled, showing correct courses and start/end dates.
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Be familiar with all the college processes in matters relating to students and courses, and ensure that change requests are correctly made and in a timely manner.
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Provide robust support to academic staff to ensure all students are registered correctly and timely with awarding bodies. Including paperwork and ‘reporting’ involved in apprenticeship management.
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Provide an outstanding student absence management service to support curriculum staff and students.
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Effective maintenance of other operating systems, including advice on timetables and production of registers, checking completion of registers and chasing up of missing data.
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Gain a good knowledge of the funding requirements, and be in a position to provide advice and guide others.
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Responsibility for processing of student DBS disclosure checks in curriculum areas where these are required e.g. childcare and health and social care.
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Provide a full reception service, including cash handling as prescribed by the customer services team, in centres where reception services are required.
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Ensure a regular, adequate and accessible supply of college forms, stationery and other consumables as required.
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To provide invigilation for exams as and when required.
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Embedding safeguarding into your working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy.
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Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act.
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Being a champion and advocate for Equality and Diversity throughout College.
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Behaving in a manner that displays British values.
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Being committed to reviews of your performance and your own Continuous Professional Development.
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Any other duties commensurate with your role that may be required from time to time.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going during your apprenticeship programme.
- Access support from your tutor/assessor and your manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will study at Kirklees College, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2 (the standard you follow will be dependent on experience).
Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.
If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.
Customer Service Level 2 – (after 12 months) and for Business Administrator Level 3 (after 18 months), you will complete an End Point Assessment, this will involve the following:
- Showcase/Portfolio – Level 2 and Level 3
- Interview – Level 2 and 3
- Presentation on Project – Level 3
- Knowledge Test – Level 3
- Practical Observation – Level 2 and 3
- Professional Discussion – Level 2 and 3
Things to consider
What to expect at the end of your apprenticeship
Whilst there will be no guarantee of a substantive position with the college at the end of the period, the college will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The college has a very good record of supporting workers through in-house apprenticeships and many apprentices have secured employment with the college beyond their apprenticeship.
To apply for this role:
- Click the “Apply now” button at the bottom of the page.
- This will open your email app.
- In the email:
- Subject: Applying for the Kirklees College Apprenticeship
- Write in the email: To Nichola Barnes, please accept this as my application for the role at Kirklees College
- Attach your CV to the email.
- Send the email once you have filled in the above.
