This role is ideal for a school/college leaver or someone who may have some basic experience of administration but would like to gain more experience and receive training via the apprenticeship programme.
The applicant will be required to work between two teams within the company, contributing to meeting court deadlines. Due to the confidential nature of the type of work you will be dealing with it will be important to be office-based, with the opportunity for working from home.
Role and Responsibilities
- Answering telephone and e-mails in a professional and timely manner.
- Delivering high levels of customer service in a friendly and professional way
- Filing both paper and electronic files regularly.
- Keeping spreadsheets up to date.
- Liaising with internal departments
- Inventory of stock, i.e., stationery and other items required for the office.
- Assist any visitors to the office.
- Projects positivity, enthusiasm for the role and professionalism.
- Verbal and written communication skills in line with data protection regulations
- Assisting members of the team as and when required
- Dealing with requests for information
- Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
- Complete all required assignments by the required timeline
- Build up your portfolio of evidence on-going during your apprenticeship programme
- Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Your training plan
Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours / Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
Functional Skills: Level 2 in maths and English is required to be completed if GCSEs have not been attained.
You will be required to attend Kirklees College in Huddersfield on a Wednesday for your training.
Company Benefits
- On-site parking.
- Private healthcare “Top up” – subject to meeting criteria
- Pension contributions – subject to meeting criteria
- Loyalty scheme to increase holiday entitlement – subject to meeting criteria
- Opportunity to work from home on occasion after a probationary period.
France+Associates | Award Winning Architectural Practice
To apply for this position please contact Kirklees College on 07788390025 to discuss.
