What will the apprentice be doing?
To provide general administrative assistance, ad-hoc support within the department during staff absences and, when required, perform general reception duties.
1.     Key Features
1.1Â Â Â To provide general reception duties as follows:
1.1.1Â Â Â Â Â Answer and distribute incoming telephone calls, taking/relaying accurate messages as needed and providing basic information as required.
1.1.2     Attend to visitors when they arrive and enter their details into ggthe visitor’s book. Arrange refreshments for visitors as required.
1.2Â Â Â To provide general administrative assistance to the Dawsongroup sweepers limited business, including the Hire team, Fleet Control and Workshop team, Commercial Support team, Service and Compliance team and the Parts team. This assistance will include, but not be limited to:
1.2.1Â Â Â Â Â Taking initial department phone calls and distributing/taking messages as required.
1.2.2Â Â Â Â Â Monitoring company inboxes and distributing emails in a timely manner.
1.2.3Â Â Â Â Â Accurate and timely data entry into the back-office computer systems, identifying and escalating anomalies as required.
1.2.4Â Â Â Â Â Generating and submitting customer recharges and manufacturer warranty claims.
1.2.5Â Â Â Â Â Reconciliation of stock on the back-office computer systems.
1.2.6Â Â Â Â Â Assistance with Goods Inwards, ensuring all goods are receipted onto the back-office computer systems accurately and in a timely manner.
1.2.7Â Â Â Â Â Assistance with return of parts to manufacturers, ensuring all returns are documented and recorded on the back-office computer systems.
1.2.8Â Â Â Â Â Producing and distributing pre-defined reports to internal and external stakeholders.
1.2.9Â Â Â Â Â Providing general administrative support to the business as needed, including preparing quotes/estimates, letters and memorandums and taking meeting minutes/notes, scanning, digital and manual filing.
1.2.10Â Â Â Processing vehicle warranties and road tax requests.
1.2.11Â Â Â Deputising for team-members during holiday and/or sickness absence or otherwise as directed by the UK Parts Manager.
1.2.12Â Â Â Any other duties as directed by the UK Parts Manager.
2.     Authority
2.1  Expenditure authority in accordance with Dawsongroup’s authorisation document, UK companies
3.     General
3.1Â Â This job description outlines the main objectives, authority levels and responsibilities of this position at the time of writing
3.2Â Â Where necessary and as appropriate to the operation of the business, permanent or temporary changes may be made involving like or related work.
3.3Â Â Attention should be paid to the Company Health, Safety and Environmental policies in arrangement of maintenance, breakdown and repair solutions.
3.4Â Â Respecting Company confidentiality and disclose information to customers, suppliers or their agents only as authorised by the Directors of the Company.
3.5Â Â Report significant problems and issues to the UK Parts Manager in a timely manner.
This role profile is not exhaustive and is subject to review in conjunction with the post-holder and according to the future challenges/developments in the Company.
Your training plan
You will study at Kirklees College, following the Business Administrator Level 3 (the standard you follow will be dependent on experience, so if you don’t meet the requirements for the Level 3 Business Administrator Apprenticeship you may be given the opportunity of undertaking the Level 2 Customer Service Practitioner standard).
The courses will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard. These will be transferable and suitable to an administration role in any sector. Health and Safety and other role-specific processes and tools will be taught in the company.
Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.
Business Administrator Level 3.
After 18 months, you will complete an End Point Assessment. This will involve the following:
- Showcase/Portfolio.
- Interview.
- Presentation on Project.
- Knowledge Test.
- Practical Observation.
- Professional Discussion.
More training information
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all timetabled inductions, lessons and all work-based training/support sessions.
- Complete all required assignments by the required timeline.
- Build up your portfolio of ongoing evidence during your apprenticeship programme.
- Access support from your tutor/assessor and your manager as and when required.
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
What is the expected career progression after this apprenticeship?
Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.
To apply send CV to apprenticeships@kirkleescollege.ac.uk
