What will the apprentice be doing?
The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship.
The role will include some of the following areas:
- General administrative duties including typing, correspondence by e-mail
- Liaise with field staff
- To undertake filing, record keeping, photocopying and distribution of relevant documents
- Post and mailing duties
- Scanning of documentation onto the Doc View platform
- Maintain health & safety standards
- Work co-operatively with other teams and partners to deliver services effectively
- Help out in times of need to ensure quality of service is met
- To deal courteously and efficiently with all visitors
- Using Microsoft Packages, in particular Word, Excel, and PowerPoint
- To deal courteously and efficiently with all visitors
- Answering the telephone in a professional manner and dealing with enquiries
- Responsible for co-ordinating the post
- Providing refreshments for visitors when required
- Inputting data onto internal systems with a high level of accuracy
- Dealing with stationery/stock levels and reordering as and when appropriate
- Assisting all members of the team as and when required
- Dealing with requests for information
- Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
- Complete all required assignments with regards to your apprenticeship by the required timeline
- Build up your portfolio of evidence on-going during your apprenticeship programme
- Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is up to 15-months.
The standard covers the following:
Knowledge:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Attention to detail
Behaviours/Attitude:
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.
You will complete an End Point Assessment; this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given time off to study; you will attend classes face to face and via Teams and complete work for your apprenticeship.
The study day is a Wednesday at Kirklees College in Huddersfield.
What is the expected career progression after this apprenticeship?
A full-time position, subject to satisfactory employment and achievement of apprenticeship.
Things to consider
There are good transport links by bus. Please check cost and time it will take to travel.
