What will the apprentice be doing:
| The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
General administrative duties which include working multiple mailboxes, which will include, Invoicing mailbox, Admin/Letter of Appointment Mailbox. Liaise with field staff. Uploading and maintaining customer portals. Validating customer work orders, which will include the creation of customer invoices. Working several views within our Dynamics 365 system, which will include, No Access Work Orders, as well as liaising with field personnel for our month specific accounts. Completion of new vendor forms. Work the process of acceptance of customer recommendations from the initial enquiry through to delivery. Maintain health & safety standards. Work co-operatively with other teams and partners to deliver services effectively. Help out in times of need to ensure quality of service is met. Support to members of the Management Team Using Microsoft Packages, in particular Word, Excel, and PowerPoint To deal courteously and efficiently with all team members, which will include our field personnel. Answering the telephone in a professional manner and dealing with enquiries Inputting data onto internal systems with a high level of accuracy. Dealing with requests for information Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality. |
| The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
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- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
- Complete all required assignments with regards to your apprenticeship by the required timeline
- Build up your portfolio of evidence on-going during your apprenticeship programme
- Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is up to 15-months.
The standard covers the following:
Knowledge:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Attention to detail
Behaviours/Attitude:
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.
You will complete an End Point Assessment; this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given time off to study; you will attend classes face to face and via Teams and complete work for your apprenticeship.
The study day is a Wednesday at Kirklees College in Huddersfield.
What is the expected career progression after this apprenticeship?
| There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications. |
Things to consider
There are good transport links by bus. Please check cost and time it will take to travel. Please contact Nichola Barnes on 07788390025 or 01484 437054.
