Certificate in Principles of Customer Service Level 2
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Level 2
Attendance - Part-time
Duration - Self led study (10 weeks)
Start date - April
Where - Online
Course Overview
This course is a fully online course, despite being fully online candidates will also be given support from a tutor to help and assist with their study programme if and where required. This course is aimed at people who wish to improve their CV in the Customer Service sector with a formal qualification. By achieving this course you will enhance your knowledge of the fundamentals of Customer Service.
The areas that are covered in this qualification are Principles of Customer Service and Delivery, Understand Customers and Understand Employer Organisations. Anyone wishing to retrain or just simply update their Customer Service skills would benefit hugely from studying this course.
This course is a fully online course, despite being fully online candidates will also be given support from a tutor to help and assist with their study programme if and where required. This course is aimed at people who wish to improve their CV in the Customer Service sector with a formal qualification. By achieving this course you will enhance your knowledge of the fundamentals of Customer Service.
The areas that are covered in this qualification are Principles of Customer Service and Delivery, Understand Customers and Understand Employer Organisations. Anyone wishing to retrain or just simply update their Customer Service skills would benefit hugely from studying this course.
If this is the course you are looking for you can apply directly. Need help with the apply process? Click here
This course is fully funded through West Yorkshire’s Adult Education Budget.
Why work in the Business & Professional Industry?
Employment in Business Management roles is down NAN% since 2021
Wide range of jobs in the Why work in the Business & Professional Industry
Excellent choice of employers in the area
Qualifications & levels explained
There is a wide range of qualifications and levels available, but not all of them may be right for you. If you’re not sure what qualification type or level you should be searching for, take a look at our qualifications explained.
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