Administration and Customer Service
To deal courteously and efficiently with all visitors.
Providing refreshments for visitors when required
Hotel bookings
Placing/monitoring stationery orders
Answering the telephone in a professional manner and dealing with enquiries
Monitoring machine maintenance
General photocopying
Responsible for co-ordinating the post
Dealing with stationery/stock levels and reordering as and when appropriate
Using Microsoft Packages, in particular Word and Excel
HR
Processing holiday requests
Monitoring training matrix and arranging new training
Monitoring sick leave/absence
Accounts/commercial
Processing invoices
Inputting financial data and processing invoices.
Making credit card payments
Purchase orders
Stock allocations
Daily timesheet inputs
Supply chain assistance
Operations
Assist with setup of Health & Safety files
Procore ongoing document management
Setup projects on Procore
Procore drawing uploads
Organise & Manage Files
Ensure that the Policies of the company are observed and that good practice is encouraged. This is about particularly in areas of Health & Safety, Equal Opportunities and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going during your apprenticeship programme.
- Access support from your tutor/assessor and your manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will study at Kirklees college, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2
The standard you follow will be dependent on experience.
Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.
If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.
You will be required to attend Kirklees College for your studies.
Customer Service Level 2 – (after 12 months) and for Business Administrator Level 3 (after 18 months), you will complete an End Point Assessment, this will involve the following:
- Showcase/Portfolio – Level 2 and Level 3
- Interview – Level 2 and 3
- Presentation on Project – Level 3
- Knowledge Test – Level 3
- Practical Observation – Level 2 and 3
- Professional Discussion – Level 2 and 3
Future prospects
There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship.
This post may close early if sufficient interest is received.
To apply for this role:
- Click the “Apply now” button at the bottom of the page.
- This will open your email app.
- In the email:
- Subject: Applying for Deanhouse Group
- Write in the email: To Nichola Barnes, please accept this as my application for the role at Deanhouse Group
- Attach your CV to the email.
- Send the email once you have filled in the above.
