The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.
The role requires a candidate with good IT skills as well as good communication and customer service skills.
Key responsibilities:
- Using “Mondays” software to update Sales leads
- Making external appointments for sales reps
- Quantifying electrical drawings
- Assisting other departments with general administration and data input
- To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
- Answer the telephone confidently and be able to communicate in a polite and professional manner when taking helpdesk and general enquires
- Log all calls/job schedules with a high level of accuracy from customers and contractors
- Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner
- Check progress, completion of job and that all parties are satisfied
- Speak clearly and in a polite/friendly manner
- Dealing with sales and customer service queries via the telephone and e-mail
- Dealing with e-mailed and faxed orders
- Checking inputted orders with a high level of accuracy
- Assisting all members of the team as and when required
- Dealing with requests for information
- Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
- Complete all required assignments by the required timeline
- Build up your portfolio of evidence on-going during your apprenticeship programme
- Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What will you study?
Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours / Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
Functional Skills: Level 2 in maths and English is required to be completed if GCSEs have not been attained.
You will be required to attend Kirklees College in Huddersfield on a Wednesday.
