Customer Service Practitioner Apprenticeship Level 2 (In Year Start)
Apprenticeship Standard
This apprenticeship develops your skills to ensure you deliver high levels of customer service in any business setting.
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Level 2
Attendance - Full-time
Duration - 12 months
Start date - September
Where - Huddersfield Centre
Course Overview
As a Customer Service apprentice, you need to be employed for at least 30 hours a week and will attend college for one day a week. Good customer service is key to the successful of any business or organisation. As a customer service apprentice, you will probably work front of house in an employer’s business activities and regularly assist customers.
Your apprenticeship comprises of numerous units, including employee rights and responsibilities. Within the Customer Service Practitioner qualification, you will cover business areas such as meeting regulations and legislation systems and resources. You will be expected to demonstrate your organisational skills and how you would deal with customers’ conflict and challenge.
Duties will vary between sectors but your main role will be making sure that customers are dealt with in a positive, reliable and pleasant way whether that is by offering advice, answering questions or handling complaints. To properly assist customers, you will need clear and up-to-date knowledge of your organisation’s products and services. You will also need to communicate with a variety of people.
You will be expected to provide evidence of how you have developed and completed a portfolio of work. You will be expected to show how you work as part of a team and how you receive feedback. As part of your apprenticeship, you will also study English and maths at level 1 (if not achieved already.)
As a Customer Service apprentice, you need to be employed for at least 30 hours a week and will attend college for one day a week. Good customer service is key to the successful of any business or organisation. As a customer service apprentice, you will probably work front of house in an employer’s business activities and regularly assist customers.
Duties will vary between sectors but your main role will be making sure that customers are dealt with in a positive, reliable and pleasant way whether that is by offering advice, answering questions or handling complaints. To properly assist customers, you will need clear and up-to-date knowledge of your organisation’s products and services. You will also need to communicate with a variety of people.
Your apprenticeship comprises of numerous units, including employee rights and responsibilities. Within the Customer Service Practitioner qualification, you will cover business areas such as meeting regulations and legislation systems and resources. You will be expected to demonstrate your organisational skills and how you would deal with customers’ conflict and challenge.
You will be expected to provide evidence of how you have developed and completed a portfolio of work. You will be expected to show how you work as part of a team and how you receive feedback. As part of your apprenticeship, you will also study English and maths at level 1 (if not achieved already.)
Core Skills Gained:
GCSE English and maths grade 3 or above.
To start your apprenticeship you must have secured employment that the college has agreed is suitable.
To start your apprenticeship you must have secured employment that the college has agreed is suitable.
Level 3 Customer Service apprenticeship or another business administration area
Employment
Employment
Possible employment sectors:
Retail
Finance
Travel
Manufacturing
Health
Telecommunications
Local authorities
Retail
Finance
Travel
Manufacturing
Health
Telecommunications
Local authorities
You will need to complete a portfolio of work, take part in a workplace observation and a professional discussion. You will also be required to complete a synoptic test. You must pass English and maths at level 1 as part of this course.
Why work in the Business & Professional Industry?
Employment in Business Management roles is down NAN% since 2021
Wide range of jobs in the Business & Professional Industry
Excellent choice of employers in the Business & Professional Industry
Considered a career in the Business & Professional?
If you’re not sure what to study, why not find out more information about different types of possible careers? Or if you know what you career you want to do but not sure what you need to study, we can help you get one step closer to that dream job.
Qualifications & levels explained
There is a wide range of qualifications and levels available, but not all of them may be right for you. If you’re not sure what qualification type or level you should be searching for, take a look at our qualifications explained.
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We can help you find that perfect career even if you’re not sure what it is yet! At Kirklees College, our mission is to make you as successful as you can be, from finding the right career to gaining the right skills.
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students through their educational journey.
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