Customer Service Specialist Apprenticeship Level 3 (September 2022 Entry)

Apprenticeship Standard

This Customer Service apprenticeship teaches you the all the skills required to provide excellent customer service.

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Level 3

Course Overview

This apprenticeship is designed for people in customer-facing or public-facing job roles and provides the ideal route to develop an advanced set of skills, knowledge and behaviors that can be applied in any sector or organisation.
This apprenticeship will also develop your skills in many areas including, customer insights and customer service culture. You will develop your skills and behaviours in terms of taking ownership and responsibility, team working and presentation skills.
You will develop the skills to be able to confidently analyse data and customer information to influence change and improvements in service. You will understand the complexities of the customer journey and become expert in your organisation’s products and services. You will share your knowledge with colleagues for the benefit of the wider team and your organisation’s future success.
The course is ideal if you are already operating in a role with a high level of responsibility in the workplace. You may have staff reporting to you or be responsible for delivering high quality customer service within your organisation.
This apprenticeship is designed for people in customer-facing or public-facing job roles and provides the ideal route to develop an advanced set of skills, knowledge and behaviors that can be applied in any sector or organisation.
You will develop the skills to be able to confidently analyse data and customer information to influence change and improvements in service. You will understand the complexities of the customer journey and become expert in your organisation’s products and services. You will share your knowledge with colleagues for the benefit of the wider team and your organisation’s future success.
This apprenticeship will also develop your skills in many areas including, customer insights and customer service culture. You will develop your skills and behaviours in terms of taking ownership and responsibility, team working and presentation skills.
The course is ideal if you are already operating in a role with a high level of responsibility in the workplace. You may have staff reporting to you or be responsible for delivering high quality customer service within your organisation.

Core Skills Gained:

An appropriate Level 2 apprenticeship.

To start your apprenticeship you must have secured employment that the college has agreed is suitable.
Higher level apprenticeship
Apprenticeship relevant to progression into an appropriate job role

Assessment of knowledge, skills and behaviour outcomes throughout the duration of the course. The end point assessment consists of practical observation with Q&As, a work-based project supported by an interview and professional discussion supported by portfolio evidence.

Why work in the Business & Professional Industry?

Employment in Business Management roles is up 3.8% since 2019

Wide range of jobs in the Why work in the Business & Professional Industry

Excellent choice of employers in the area

Chief Executives and Senior Officials

£73,372

Financial Managers and Directors

£50,025

Marketing and Sales Directors

£62,287

Purchasing Managers and Directors

£46,203

Featured Vacancies

We have a large number of apprenticeship vacancies just waiting for you. If you are looking to learn while you work then an apprenticeship could be perfect for you.

Featured Vacancies

We have a large number of apprenticeship vacancies just waiting for you. If you are looking to learn while you work then an apprenticeship could be perfect for you.
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Qualifications & levels explained

There is a wide range of qualifications and levels available, but not all of them may be right for you. If you’re not sure what qualification type or level you should be searching for, take a look at our qualifications explained.

Find the perfect career

We can help you find that perfect career even if you’re not sure what it is yet! At Kirklees College, our mission is to make you as successful as you can be, from finding the right career to gaining the right skills.

We support all our Students

From support with your learning, exams and finance right through to advice on future employment and careers. We support all our students through their educational journey.

You are at the heart of Kirkless College

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