Travel and Tourism City & Guilds Diploma Level 2

This course is ideal for students who want to look at a range of potential future jobs and will allow you to explore a world of travel, tourism and aviation.

Course Menu






1 Year


September 2020 start


This course is designed to give you an overview of the travel and tourism industry and is ideal for students who want to look at a range of potential future jobs. The range of units available to you allow you to explore the interesting world of travel, tourism and aviation and set your career in the right direction.

You will study the following mandatory units:

  • Interpersonal skills for the travel and tourism workplace
    • This unit is concerned with increasing the learner’s knowledge in relation to effective workplace skills within the travel and tourism industry in the United Kingdom. Those choosing a career in this industry will benefit from a greater understanding of it’s framework to enable them to move forward both in their own career and in the levels of knowledge and service they are able to offer in the workplace.
  • Principles of customer services in hospitality, leisure, travel and tourism
    • To meet the requirements of the Hospitality, Leisure, Travel and Tourism sector in providing staff who engage with internal and external customers with introductory knowledge in customer service.

You will also study 5-12 optional units including:

  • Worldwide travel and tourism destinations
  • Customer service and selling skills for travel and tourism
  • UK travel and tourism destinations
  • The structure of the UK travel industry
  • Retail travel services
  • UK transportation for travel and tourism
  • Travel and tourism support services
  • Airfares and ticketing
  • Visitor attractions
  • Resort representatives
  • Responsible tourism
  • Tourist information services
  • Tour operations
  • Promotional activities in travel and tourism
  • Business travel planning

Alongside these programmes you will have a weekly tutorial with your course tutor who will work with you to ensure you are as successful as possible and track your progress.

This programme has a UK based residential planned. Previous students have been to the Lake District, Edinburgh, London and Blackpool. Trip fees are charged for the trips and visits. Financial support may be available from college depending on your personal circumstances - further information will be available at interview.

Entry Requirements

  • A minimum of 4 GCSEs with the following grades:

English and maths at 3 or above, and 2 other GCSE’s grade D or above


  • A minimum of four GCSEs at grade D or above, including English language, and maths grade E or above, or
  • a level 1 qualification at pass or merit grade, English at level 1 and maths at entry level 3, and
  • a good reference.

Assessment Methods

As with all our courses, this is portfolio based and will include a range of tasks. Some of these will be practical assessments, role plays, written reports and portfolio development.

You will also get the opportunity to work within the mock air cabin and you will be expected to help out in Travel, Tourism and Aviation events throughout the year.


You could go on to study either: a City and Guilds Diploma in Travel and Tourism level 3, City and Guilds Diploma in Aviation Operations level 3 or a City and Guilds Diploma in Resort Representation level 3.

You could begin a career as air cabin crew, passenger service agent. Students have secured jobs working for Servisair, SwissPort, JET2, Hilton Hotels and Manchester Airport Group.

Fees & Funding

As a full time student, under the age of 19, you will not usually need to pay any course or examination fees.

You may need to pay some essential costs, for this course, for example £100 to cover trips and Travel Centre uniform. Help may be available for students in financial difficulties. For more information, contact student support services, tel: 0500 162100.


    Course code


    Start date

    2020-09-07 00:00:00.000

    End date

    2021-06-11 00:00:00.000



    Huddersfield Centre

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    Kirklees College