Business Administration Apprenticeship Level 2

Administrators handle day-to-day tasks in an office and make sure things run smoothly - 97% of employers say effective administration is essential to their business, so they do a crucial job.


The term 'administration' covers roles that involve organising people and resources, including executive assistants, secretaries, administration assistants, data entry clerks and office juniors.  Without them information would be hard to find, meetings would be missed and businesses would be less productive.

As a business and administration apprentice, your exact duties will depend on your employer.  It is likely that you will be working with a team or member of staff to handle various tasks.  You may be typing up board meeting documents, putting financial information together in spreadsheets, sending the daily post, or faxing and photocopying confidential documents.  This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

One of the great things about business and administration is that you can work almost anywhere.  With your transferable skills you could be working in a record company or a charity.  Administration roles are also an excellent starting point to move into management once you have more experience.


The apprenticeship will include:

  • combined knowledge and competency based qualification - level 2
  • English - level 1
  • maths - level 1
  • ICT - level 1
  • employee rights and responsibilities


Topics covered include:

  • communication in a business environment
  • principles of providing administrative services
  • principles of business document production and information management
  • understanding employer organisations
  • managing personal performance and development
  • develop working relationships with colleagues
  • produce business documents
  • store and retrieve information
  • use and maintain office equipment
  • use a telephone and voicemail system
  • meet and welcome visitors in a business environment

Entry Requirements

  • You must have an employer to support you through your apprenticeship and give you time off to attend college. Many people find their own job or are already employed but if not, college staff can help you find employment with a suitable employer.
  • An initial assessment indicating that you are working at level 1 and you are able to achieve level 1 English and maths within one year.

Assessment Methods

At college and in the workplace. You will need to take exams for the technical certificate and Functional Skills elements of the apprenticeship.


  • Apprenticeship in Business Administration Level 3
  • Customer Service apprenticeship
  • IT apprenticeship

Possible job roles:

  • administrator/business support officer
  • office junior
  • receptionist
  • junior legal secretary
  • junior medical secretary
  • medical receptionist

Fees and funding placeholder. do not edit or delete.


For more information on applying for this course please see the Apply page.

Send a message

Contact us online and we'll get back to you.

Phone us

01484 437070

Tags placeholder. do not edit or delete.

Kirklees College