Holmfirth High School

Term Time School Business and Customer Service Administrator L3 – Holmfirth High School

We are looking to appoint a self-motivated, hardworking, friendly and enthusiastic administrator to join our busy admin team. This is an exciting opportunity to be part of a busy team in a successful school, working in a job with real variety from day 1 whilst working towards a qualification. You will be required to complete a school application form, contact nbarnes@kirkleescollege.ac.uk for this.

Holmfirth High School


Wage – £9.18 per hour
Duration – 21 Months
Start date – As soon as possible – School/College leavers may also apply now
Posted – 16/02/2023

Working Week:

Monday to Friday – term time working – Total hours per week: 37

Apprenticeship level




Key Duties and Responsibilities:

To provide an effective, flexible and responsive administrative/business support service to key members of staff and carry out tasks as directed by them.

To act as first point of contact for these staff, taking messages and dealing with queries.

To ensure enquiries from all sources such as parents, pupils, outside agencies etc. are responded to sensitively and resolved appropriately.

To service meetings where appropriate, including preparing agendas, minute taking and distribution of documentation.

To ensure correspondence, documents/reports and data are produced and formatted to high standards ensuring accuracy and confidentiality.

To liaise with staff, pupils, or other outside agencies as required to gather, receive and exchange information within a timely manner ensuring strict confidentiality at all times.

Contribute to developing and maintaining effective and appropriate administrative systems in support of the school’s practices and procedures.

Provide admin support to other departments as required.

To ensure adequate filing systems are maintained and kept up to date.

Additional Information

To work flexibly with other administrators in the School, providing a service where most needed.

To undertake specific admin tasks for the School as a whole and to provide support as and when required

Undertake any such duties commensurate with the post as directed by the Head, SLT or Line Manager in order to ensure the smooth running of the school.

It is expected that, as part of a team of staff, the postholder would be able to deputise for other members during their absence, and to assist them at times when their workload is particularly heavy. Generic Requirements

Uphold the professional standards expected of every member of school staff in all dealings with colleagues, students, parents and the wider community.

Adhere to the principles expressed in the aims and vision of the school.

Actively contribute to the continued development of the school by attending training, participating in relevant meetings, and putting forward ideas for improvement.

Be a positive, collaborative team member. Apply school policies in all aspects of the role.

Keep up-to-date with all aspects of the safeguarding children policy as it applies to the post.

To promote equality, diversity and inclusion and demonstrate this within the role.

To be jointly responsible for promoting and safeguarding the welfare of students.

Holmfirth High School is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the commitment. Appointments will be subject to an Enhanced DBS check.

The Governing Body and Headteacher are committed to safeguarding and promoting the welfare of children and young people and ensuring that safer recruiting procedures are in place. This job description will be reviewed annually.

The post-holder may be required to take on additional responsibilities when necessary to ensure the effective running of the school.

You will cover the necessary Knowledge, Skills and Behaviours, gather evidence and attend workshop & taught classes throughout the duration then complete an End Point Assessment.

The End Point Assessment involves Portfolio Development, Professional Observation and Professional Discussion & interview.

You will be given paid time off for study to achieve your apprenticeship.

The Apprenticeship programme to be undertaken will be dependent upon previous experience.

The Apprenticeship Training Programme forms part of your duties.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship or other training available following successful employment and achievement of the apprenticeship qualifications.

The successful candidate who join us will undertake an apprenticeship programme matching their previous experience, if you commence on the Customer Service Practitioner Level 2, there is a strong possibility to progress to Level 3 Business Administrator.

To apply for this position send your CV and  contact Nichola Barnes on 07788390025 at Kirklees College email nbarnes@kirkleescollege.ac.uk; you are required to complete the school’s application form, contact Nichola Barnes for this.

Requirements and prospects

Desired skills and personal qualities

Essential skills
Sound literacy and numeracy skills in order to produce reports, maintain accurate records and perform calculations.
Commitment to ongoing personal development
Ability to communicate with both adults and young people from a wide variety of backgrounds.
Excellent communicator in verbal and written form.
Experience of Microsoft Office applications including Word and Excel.
Effective teamwork.
Experience of working with computer databases.
Essential Desirable Meet deadlines and manage a fluctuating workload maintaining accuracy.
Honesty and integrity.
Work actively and productively as part of a team as well as independently.
Excellent people and communication skills.
Sense of humour.
Willingness to innovate.
Strategic thinker.
Ability to support and challenge others.
A high degree of confidentiality and the ability to effectively share sensitive information to a wide range of audiences

Previous experience of administrative work


Grade 4/C or above/equivalent in maths and English is essential. Work experience in an office or customer focussed environment is required ideally 1 year. Excellent ICT skills essential.

About the employer

Holmfirth High School

Holmfirth High School, Heys Road, Thongsbridge, Holmfirth, HD9 7SE
We genuinely believe our school is a wonderful place to work and develop your career. We work hard to ensure that students get the very best quality of learning experience, thus supporting them to achieve the very best outcomes. We are a school community where relationships are positive, respectful and friendly. We strive to do our best for all our students so that they leave here as well-rounded, decent young people who have achieved as highly as possible and have experienced a wide range of opportunities in and out of the classroom. We are an incredibly busy school community with lots going on all year round. We are fortunate in having an exceptional staff team who enthusiastically provide a wealth of extra-curricular activities and experiences for our students to enjoy. We have a well-established passion for collaboration; working in partnership with a range of other alliances, schools, colleges and universities to: share best practice; support and train entrants into the profession, and to provide exciting professional development for all our staff. The successful candidate will join the school at an exciting point in its history. We would hope that when you read the information pack and your wider research about the school will have whetted your appetite and encourage you to apply. Contact Nichola Barnes at Kirklees College, 07788390025, nbarnes@kirkleescollege.ac.uk to receive application pack.

Closing date: 30 June 2023