Apprentice Warehouse, Parts and Customer Services Advisor – Perrys Motor Sales Ltd

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

• Working with customers to meet their requirements and giving advice on additional parts and services
• Matching orders against stock items and sourcing parts, while offering competitive prices
• Working as a team and independently to reach set goals
• Adding stock to shelves
• Communicating with external customers eg Delivery Drivers etc
• Sourcing products from the warehouse required for the manufacturing team
• Checking in/out stock and entering this information accurately on to the system.
• Loading & unloading vans
• Ordering stock as required
• Delivering high levels of customer service in a friendly and professional way
• Using product knowledge to support other departments’ requirements
• Answering the telephone in the warehouse
• Liaising with internal departments
• General portage duties including moving boxes and general housekeeping
• Taking reasonable care of your own and other people’s health, safety and welfare and reporting any situation which may pose a serious or imminent threat to the well-being of yourself or of any other person
• Delivering fantastic customer service while remaining efficient and focused on your tasks
• Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
• Managing goods in and out within the warehouse/parts distribution centre
• Working with suppliers, placing orders or returns and processing paperwork accurately
• Working to a high level of customer service at all times and remain courteous and police to customers

General administrative duties

Using Microsoft Packages, in particular Word, Excel, Word and Outlook.

Answering the telephone in a professional manner and dealing with enquiries

Inputting data onto internal systems with a high level of accuracy

Assisting all members of the team as and when required

Dealing with requests for information

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions.

Attend and be punctual for all lessons with regards to your apprenticeship programme.

Complete all required assignments with regards to your apprenticeship by the required timeline.

Build up your portfolio of evidence on-going during your apprenticeship programme. Access support from your tutor/assessor as and when required

Access support from your manager with regards to any evidence requirements or support as and when required

Attend all work-based training/support sessions

Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.