Alatas Ltd

Customer Service Administration Apprenticeship – Alatas UK Ltd

This is an exciting opportunity to work for Alatas undertaking varied duties. You will be working with a young, hardworking and friendly team.

Reference number: VAC1000078692

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Wage – £9,254.44 per annum
Duration – 12-15 months
Start date – 15 September 2022
Posted – 18/08/2022

Working Week:

37

Apprenticeship level

2

Positions

1

What will the apprentice be doing?

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • Answering the telephone in a professional manner and dealing with enquiries
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • Inputting data onto internal systems with a high level of accuracy
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Administration and Data Entry
  • Handling enquiries through to purchasing and invoice
  • Liaison with both customers and suppliers
  • Customer Follow ups
  • Adhoc duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours/Attitude

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills:  Level 1 and then L2 in Maths and English (Exemptions may apply if Grade A – C GCSE, Functional/Key Skills Level 1 or 2 has been achieved.

You are given one day per week as time off to study; you will attend classes face to face or via Teams and complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Requirements and prospects

Desired skills and personal qualities

Desired Skills
• Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner.
• Must have a good level of literacy skills.
• IT literate and have a good understanding of Microsoft Packages.
• Required to work to deadlines, with good time management.
• Good numeracy skills.
• Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements.
• Confident in using email and the internet.
• The successful candidate will be organised.
• Willing to work effectively in the team.
Personal qualities
• An enthusiastic individual
• Flexible approach to work, willing to go the extra mile to get the job done
• Must be punctual as well as having a good attendance record
• Ability to work on own initiative, when required
• Ability to work effectively as both part of a team and as an individual,
• Respond positively to the demands of a varied workload.
• Friendly and approachable.
• Commitment to undertake continued training and development.

Qualifications

Grade 2,3,4 or above for English and Maths

About the employer

Alatas Ltd

UNIT B OLYMPIC PARK LOW MOOR BRADFORD BD12 0LP
Established since 1988, Alatas has built an outstanding reputation within the marine and offshore industry, providing crane owners an extensive range of bespoke crane services and parts solutions. Our mission is to ensure client satisfaction by implementing cost effective and timely execution of projects with quality and safety, through effective training, development and well being of our staff. We offer our clients a fast response to all enquiries, with worldwide engineers on standby 24/7. Due to our extensive portfolio of in-house expertise and departments, we can lower turnaround times on major projects and emergencies. Alatas has opened worldwide offices, service stations and crane focused workshops at strategic locations, meeting the growing needs of our clients. Alatas uses state of the art techniques and equipment and are innovators in the industry, providing the very best service and parts solutions worldwide for cranes. Alatas provides an alternative independent service provider to the OEM Delivering total support for all crane applications, specialising in offshore and marine cranes Alatas global crane support includes: • Emergency Breakdowns • Repairs • Technical Support • Inspections • Spare parts supply • Spare parts repairs • TrainingEstablished since 1988, Alatas has built an outstanding reputation within the marine and offshore industry, providing crane owners an extensive range of bespoke crane services and parts solutions. Our mission is to ensure client satisfaction by implementing cost effective and timely execution of projects with quality and safety, through effective training, development and well being of our staff. We offer our clients a fast response to all enquiries, with worldwide engineers on standby 24/7. Due to our extensive portfolio of in-house expertise and departments, we can lower turnaround times on major projects and emergencies. Alatas has opened worldwide offices, service stations and crane focused workshops at strategic locations, meeting the growing needs of our clients. Alatas uses state of the art techniques and equipment and are innovators in the industry, providing the very best service and parts solutions worldwide for cranes. Alatas provides an alternative independent service provider to the OEM Delivering total support for all crane applications, specialising in offshore and marine cranes Alatas global crane support includes: • Emergency Breakdowns • Repairs • Technical Support • Inspections • Spare parts supply • Spare parts repairs • Training

Closing date: 30 September 2022