Parker Hannifin Manufacturing Ltd

IT Technical Apprentice at Parker Hannifin Manufacturing Ltd in Dewsbury

The primary purpose of the role is to provide 1st and 2nd line IT support in a manufacturing and enterprise office environment. Based primarily in our Dewsbury manufacturing plant, it is expected you will provide remote support to all locations in the PFGE EMEA region, with the potential for some travel. The job holder will provide support in management of full IT requirements at the location, with operational responsibility for application of all IT policies, procedures and systems.

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Wage – £16.000 per annum, there is an annual pay review in operation.
Duration – 18 to 21 months
Start date – 8th July 2024 – School/ College/experienced candidates may also apply now.
Posted – 13/06/2024

Working Week:

Monday to Friday – working times TBC – 37.5 hours per week – A flexible approach to work, which will include occasional evenings/Saturdays; you will also work away from home with a member of the team.

Apprenticeship level

3

Positions

1

MAIN DUTIES

To respond in a timely manner to requests for end-user assistance and support, analysis, fault-find, value added service provision and administration of computer system related technologies.

 

Support and participate when required in value added system enhancements and initiatives to accomplish project goals.

 

Provide the consistent IT support within the Filtration Europe IT Team structure.

 

Provide  comprehensive operational on location and remote IT support as and when needed.

 

Support and maintenance activities in the following technology disciplines; Application and software Support, Database Administration, Endpoint support (including Virtual Machines), Networking, Engineering Systems, IT Security, printer and peripheral management and connectivity.

 

Responsible for day-to-day desktop support questions and providing end user training and guidance as required, in line with Service Desk Metrics (TTA, TTR, & ITEX).

 

Act as intermediary between the users, third party vendors and other internal Parker IT technology teams.

 

Support the maintenance of the local infrastructure ensuring it is available within core operating / production hours.

 

Responsible for routine data backup and data storage checks, according to Corporate and Group policies and guidelines and ensuring issues are escalated to the responsible team in a timely manner.

 

Support the Local Security and Compliance team, ensuring compliance of the local IT security, corporate, and industry regulatory standards (for example, physical security of the server room, AD security in accordance with Corporate, Group and overall Sarbanes-Oxley (SOX) guidelines and procedures and related audits/reviews).

 

Ensure all hardware and software are purchased in line with Corporate and Group standards.


Ensure that Corporate and Group Policies are strictly adhered to at all times.

 

PLANNING AND ORGANISATION

Implement standard work to ensure maintenance activities are completed as required.

Manage Service Desk requests to ensure metric compliance.

Support the Group European IT Team on continuously improving IT and user infrastructure and compliance culture.

 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: 

  • Attend and be punctual for all induction session, lessons, work-based training/support sessions
  • Complete all required assignments
  • Build up your portfolio of evidence on-going
  • Access support from your tutor/assessor and manager as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

 

What apprenticeship will I be studying?

Information Communications Technician (ICT) Level 3 Apprenticeship provides support, by using tools or systems to problem solve and trouble-shoot. This occupation supports clients/customers with their systems.

 

An ICT Technician could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems.

 

You will attend Kirklees College in Huddersfield on a Wednesday.

You will complete an End Point Assessment.

 

Requirements:

Be aged 18+ on their start date, for insurances purposes, as the position requires working in the workshop.

Have left full-time education.

Not be in receipt of funding for other learning programmes.

Have the right to work in the UK.

Have valid and eligible residency status and be resident in the UK for 5 years before the start of their apprenticeship.

What is the expected career progression after this apprenticeship?

Great prospects for progression to a permanent role for the right candidate, and further progression through future training.

Requirements and prospects

Desired skills and personal qualities

Communication skills
IT skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Excellent timekeeping and attendance

Qualifications

Maths and English at grade 4/C or above, essential. An ICT qualification at Level 2 or 3 is desirable. Interest IT

About the employer

Parker Hannifin Manufacturing Ltd

Business Park, Churwell Vale, Dewsbury WF12 7RD
Parker is the global leader in motion and control technologies, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker can be found on and around everything that moves. With more than a century of experience, we are often called to the table for the collaborations that help to solve the most complex engineering challenges. Breakthroughs that make the world cleaner, smarter and safer would not be possible without Parker technologies.

Closing date: 30th June 2024 please send CV to apprenticeships@kirkleescollege.ac.uk