Millers Oils Ltd

International Business and Customer Advisor Apprentice L2 – Millers Oils

Would you like to be part of a knowledgeable & successful International sales team? We are looking for an apprentice who's looking to gain work experience whilst studying. You will be supported in gaining valuable experience and understanding of all aspects of manufacturing and exporting.

Reference number: VAC1000133195


Close up of hands typing
Wage – £10,296 to £18,525.00, the starting rate will be dependent upon experience.
Duration – 15 Months
Start date – As soon as possible – we are happy to receive applications from all applicants, including school/college leavers.
Posted – 06/02/2023

Working Week:

Monday – Friday – 37.5 hours per week

Apprenticeship level




What will the apprentice be doing?

In this varied role, your typical responsibilities will include (but are not limited to):

  • Dealing with day to day enquiries
  • Providing administrative support to the team
  • Monitoring order progress and keeping customers fully informed on any problems/delays
  • Using the appropriate streams of communication with production and logistics to fulfil customer requests
  • Observing truck and container loading, including accurate completion of necessary documentation
  • Ensuring the accuracy of data stored on our CRM system – including (but not limited to) customer cards, shipping agent services, customer categories, customer contacts
  • Attend industry exhibitions and events as required
  • Reviewing customer accounts for growth
  • Researching for new opportunities.


Company benefits include;

  • Competitive Salary
  • Bonus Scheme
  • Matched Employer Pension Contribution Scheme
    25 days Annual Leave, increasing with service years up to 30 days
  • Company Health Cash Plan
  • Death in Service Benefit
  • Staff Account with Discount on all Millers Oils Product
  • Social Club
  • On-site Parking
  • Employee Assistance Programme

What training will the apprentice take and what qualification will the apprentice get at the end?

You will complete a Level 2 Customer Service Practitioner standard, covering the required Knowledge Skills and Behaviours

1 day to study at Kirklees College, this is part of your contract of employment.

Your day release will take place at Huddersfield Waterfront centre.

Functional Skills in maths and English (if required).

An End Point Assessment will take place after 12 months. The EPA will involve a professional discussion, observation, showcase of portfolio and professional interview/discussion.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship other training available following successful employment and achievement of the apprenticeship qualifications.

It may be possible to undertake a level 3 apprenticeship, this will be subject to experience.

Things to consider

Applications will also be accepted from school/college leavers

Requirements and prospects

Desired skills and personal qualities

Excellent telephone manner, effective communication and interpersonal skills
Enthusiastic approach and willing to learn
IT skills – Outlook, Excel and Word
Attention to detail
Customer care awareness
Positive attitude and ability to problem solve
Good numeracy and written English skills
Team working
Polite and professional
Punctual and have good attendance record


Grade 4/C or above in Maths and English is essential. An ICT qualification is desirable.

About the employer

Millers Oils Ltd

Hillside Oil Works, Rastrick Common, Rastrick, Brighouse HD6 3DP
We are a leading manufacturer and independent blender of lubricants, based in Brighouse. Working as part of the Millers Oils team, you will join us in our mission to be recognised as the best in class, products, programmes and people.

Closing date: 31 March 2023