What will the apprentice be doing?
The role will include various administration duties but with the aim of developing and having more responsibility during your apprenticeship.
The role will include some of the following areas;
- Answering the telephone in a professional manner and dealing with enquiries
- Liaising in a professional manner, with clients internal and external
- File management, retrieving information and collating data
- Manage a project to support improving a system or process
- Train new or existing staff on ICT packages
- Working well under pressure
- Inputting data onto internal systems with a high level of accuracy.
- Assisting all members of the team as and when required.
- General administrative duties include typing correspondence by e-mail and letter.
- To undertake clerical duties including filing, faxing, record keeping, photocopying and distribution of relevant documents.
- Knowledge of using Microsoft Office Software Packages – Word and Excel.
- To deal courteously and efficiently with all visitors.
- Providing refreshments for visitors when required.
- Maintain a tidy working environment.
- Dealing with stationery/stock levels and re-ordering as and when appropriate.
- Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administrator Level 3 Apprenticeship Standard
The following elements will be covered:
Skills:
- IT
- Record and document production
- Quality
- Interpersonal skills
- Decision making
- Planning and organisation
- Communications
- Project management
Knowledge:
- The organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business fundamentals
- Processes
- External environment factors
Behaviours:
- Professionalism
- Personal qualities
- Managing performance
- Adaptability
- Responsibility
The Business Administrator Level 3 Apprenticeship Standard is assessed at the end of the programme externally by the awarding body to assess and test candidate’s knowledge, skills and behaviours.
The end point assessment will include:
- Assessment on portfolio of evidence
- Observation
- Presentation on the Project undertaken – The apprentice delivers a presentation on a project they have completed or a process they have improved. The presentation lasts 10-15 minutes
- Test of knowledge using scenarios with questions
- Competency based Interview
You will be given paid time off for study to achieve your apprenticeship.
The apprenticeship programme to be undertaken will be dependent upon previous experience.
The Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development, the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions and lessons
- Complete all required assignments
- Build up your portfolio of evidence
- Access support from your tutor / assessor and manager as and when required
What is the expected career progression after this apprenticeship?
A permanent position will be available following successful completion of the apprenticeship training and satisfactory employment. There is also an opportunity of progressing on to another apprenticeship.
Things to consider
The salary is negotiable and may also increase after a probationary period; your contract will include paid time to study.
