Kirklees College

Customer Service Practitioner Apprentice (Applications/Student Recruitment Team) – Kirklees College

This role will involve you spending time with the following teams: Customer Service, Admissions, Student Recruitment/Course Information and Careers


Wage – £10,158 per annum
Duration – 15 Months
Start date – As soon as possible
Posted – 26/03/2023

Working Week:

Monday to Friday – working times TBC – 37 hours per week – A flexible approach to work, which will include occasional evenings and very occasional Saturdays

Apprenticeship level




Kirklees College launches its new apprenticeship academy this year.  The aim of the academy is to offer opportunities to gain valuable work experience through a fixed term apprenticeship, working in a busy educational environment, to support the development of new skills that will help you move into sustained employment after completion of the apprenticeship.

We’re already a successful college, but we continually striving to be better and do better – join our academy and be part of our story!

What will the apprentice be doing?

You will be accountable for:

  • Working on receptions providing first point of contact to staff, students and visitors
  • Supporting applications with administration work using Prosolution and Promonitor
  • Support the student recruitment team in creating college promotional material in all formats aimed at school leavers
  • Support the student recruitment team with administration work using different Microsoft packaged and the Prosuite
  • Support the student recruitment team organising and running recruitment events and activities
  • Support the careers team in organising and running key themed events and producing documents to promote CIEG
  • Be part of the web team ensuring that course information is correct and up to date on the website and with the info team alerting people who have enquired as when new courses are on offer

There are things that we are all accountable for, whatever your role, these are:

  • Embedding safeguarding into your teams working practices and escalating any safeguarding concerns immediately in line with the safeguarding policy of the College
  • Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act
  • Being a champion and advocate for Equality and Diversity throughout College
  • Behaving in a manner that displays British values
  • Being committed to reviews of your performance and your own Continuous Professional Development.
  • Any other duties commensurate with your role that may be required from time to time
  • As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2 Practitioner

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours and Attitude

You will complete an End Point Assessment this will involve the following:

  • Showcase Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills to be completed if candidate does not have the following exemptions may apply if Grade A to C or 4 to 9 GCSE, Functional or Key Skills Level 1 or 2 has been achieved.

You are given one day per week as time off to study. This will be on a Wednesday.

What is the expected career progression after this apprenticeship?

Whilst there will be no guarantee of a substantive position with the College at the end of the period, the College will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The College has a very good record of supporting workers through in-house apprenticeships and many apprentices have secured employment with the College beyond their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Good MS office skills Word, Outlook, Excel, and PowerPoint
Good verbal and written communication skills
Enthusiasm, reliability, flexibility and self-motivation
Good attention to detail
Willing to learn and eager to progress
Organised, personable and proactive
Ability to use initiative and work under pressure
Be enthusiastic, with a flexible approach to work in a busy, fast-paced environment.
Should be punctual as well as having an excellent attendance record
Friendly and approachable
Commitment to undertake continued training and development
Personal organisation skills including good time keeping and workspace management


Grade 4/C or above in Maths and English is essential. An IT qualification is desirable.

About the employer

Kirklees College

Waterfront Quarter, Manchester Road, Huddersfield, HD1 3HH
Kirklees College is uniquely vocational and offers a wide range of 16-18, higher education and adult courses taught by industry experienced tutors to provide learners with hands-on experience in their chosen career path. As well as full-time and part-time study programmes, Kirklees College is one of the leading apprenticeship providers in the UK. Each year, we train over 1,000 apprentices in 30 occupational areas. Kirklees College is committed to serving the local communities and businesses throughout the Kirklees region, working with over 1,000 employers around West Yorkshire. Kirklees College welcomes all students who want to learn. The college has a common set of key values for both students and staff that are at the heart of everything we do. The values define who we are and how we behave and interact with each other making Kirklees College a vibrant, inclusive, educational experience.

Closing date: 30th June 2023 - To apply send CV to