Utopia Gymnastics Limited

Customer Service Apprentice – Utopia Gymnastics Limited BRIGHOUSE

We are looking for someone who is passionate about gymnastics to be the welcoming face of Utopia Brighouse to our gymnasts and their parents / guardians in our reception.


A young female Kirklees College student looking at the camera
Wage – £187.50 per week
Duration – 15 Months
Start date – As soon as possible
Posted – 12/08/2021

Working Week:

Monday, Wednesday (Study Day) and Friday 9.00am – 5.00pm, Tuesday and Thursday 3.30pm – 8.15pm and Saturday 9.00am – 5.00pm.

Apprenticeship level




Our environment is hard working, friendly, welcoming, and committed to achieving success for our gymnasts and the club.

Sample Duties

  • Greet and welcome all clients
  • Handle face to face, e-mail and telephone queries
  • Deal with automated, cash and card payments
  • Log accident report forms on British Gymnastics website
  • Take merchandise orders

The role will include various administration duties within the department with the aim to develop and have more responsibility during your apprenticeship.

The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
  • Answer the telephone confidently and be able to communicate in a professional manner when taking helpdesk and general enquiries
  • Log all calls/job schedules with a high level of accuracy
  • Make telephone calls and be able to confidently communicate in a professional manner
  • Speak clearly and in a polite/friendly manner
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • To deal courteously and efficiently with all visitors
  • Answering the telephone in a professional manner and dealing with enquiries
  • Dealing with sales and customer service queries via the telephone and e-mail
  • Responsible for co-ordinating the post
  • Providing refreshments for visitors when required
  • Dealing with stationary/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health and Safety, Equal Opportunities and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Future prospects

Great prospects for progression to a permanent role for the right candidate, and further progression through future training.

Things to consider

There are good transport links by bus and train to Brighouse – please check the time it will take for you to travel as well as the cost.

The duties and responsibilities attached to this role demand a flexible approach to work, and your contact incudes working on a Saturday.

To apply: please send your CV to Nichola at apprenticeships@kirkleescollege.ac.uk

Requirements and prospects

Desired skills and personal qualities

Desired skills
Good typing skills
Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
Must have a good level of literacy skills
IT literate and have a good understanding of Microsoft Packages especially Excel
Required to work to deadlines, with good time management
Good numeracy skills
Confident in using email and the internet
The successful candidate will be organised
Willing to work effectively in the team
Personal qualities
A motivated, hardworking and tenacious individual
A desire to develop the company product knowledge and a motivated approach to the role are essential
Wants to learn and achieve
Smart & Presentable
An enthusiastic individual
Flexible approach to work, willing to go the extra mile to get the job done
Must be punctual as well as having a good attendance record
Ability to work on own initiative, when required
Ability to work effectively as both part of a team and as an individual
Respond positively to the demands of a varied workload
Friendly and approachable
Commitment to undertake continued training and development


Grade C/4 or above in Maths and English or equivalent would be preferred but each person will be considered on their individual merits. Good IT skills are essential for this position.

About the employer

Utopia Gymnastics Limited

Unit 2 Birds Royd Mill, Birds Royd Lane, Brighouse, HD6 1LQ
Brand New Purpose Built Facility offering Gymnastics, Dance, Baby Classes, Soft/Open Play, School Holiday Camps, Parties and MUCH MORE!

Closing date: As soon as possible