Customer Service Apprentice – Fixx

We have an exciting opportunity for an Apprentice Customer Service to join the team at Fixx. We will support you to achieve your own career goals and aspirations.


A young female Kirklees College student looking at the camera
Wage – £4.81 per hour
Duration – 15 Months
Start date – 09 January 2023
Posted – 24/11/2022

Working Week:

8.30am – 5.30pm, Monday to Friday

Apprenticeship level



Key Responsibilities:

  • Be able to receive and process all job requests for Maintenance & Breakdown requests
  • Undertake general admin and upkeep of systems
  • Deal with customer/client calls as well as engineer queries
  • Always maintain a professional attitude
  • Have good communication skills to enable the Helpdesk to run efficiently
  • Have a professional and friendly telephone manner
  • Raise Invoices for Clients

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments with by the required timeline.
  • Build up your portfolio of evidence on-going during your apprenticeship programme.
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support
  • Attend all work-based training/support sessions

To apply: please send your CV to Nichola at

Requirements and prospects

Desired skills and personal qualities

Building Maintenance/Helpdesk experience preferred but not essential
Basic experience of Microsoft Word, Excel, Outlook and PowerPoint
Ability to prioritise workload under tight deadlines
Good telephone manner and understanding of customer care
Ability to work on own and as part of a team
Good organisation and administration skills
Accuracy and attention to detail
Excellent communication and interpersonal skills
Ability to liaise at all levels using tact and diplomacy
Customer focused
Team player
Enthusiastic with positive “can do” approach
Work well during times of pressure
Calm nature – even temperament


Math’s and English at grade 4/C or above

About the employer


West Court, Suite 7, Park Lane, Allerton Bywater, Castleford, WF10 2FY
Fixx is a leading provider of building and property maintenance services that has built a trusted and reliable reputation within the domestic property industry for the past ten years. We work and operate across the North of the UK, their range of in-house services including boiler services, plumbing and electrics offer the very best in competitive rates and quality workmanship within the UK, leaving you with one less thing to worry about. Fixx are your go-to for all general home repairs and emergencies and are proud to continue servicing the nation. Our ethos: To deliver reliable and cost-effective home services and emergency repairs to all our customers and clients and become the leading contractor in the north of England whilst empowering our employees
Fixx Logo

Closing date: 04 January 2023