Nationwide 365 FM Ltd

Customer Service/Help Desk Apprentice – NATIONWIDE 365 FM LTD

This is an exciting opportunity to work for Nationwide 365 FM LTD, undertaking varied duties. You will be working with a hardworking and friendly team on the Help desk finding solutions for customers and more.

Reference number: VAC1000123864


Woman wearing a headset
Wage – £9,379.50 to £18,525 per annum
Duration – 12-15 months
Start date – 17 February 2023
Posted – 17/01/2023

Working Week:

GCSE or equivalent Math’s and English (Grade 2,3,4 or above) essential.

Apprenticeship level




What will the apprentice be doing?

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, photocopying and distribution of relevant documents
  • Answering the telephone in a professional manner and dealing with enquiries
  • Responsible for coordinating the post
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • Inputting data onto internal systems with a high level of accuracy
  • To deal courteously and efficiently with all visitors
  • Providing refreshments for visitors when required
  • Dealing with stationery/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Working on the Helpdesk
  • Provide solutions and help for customers

What training will the apprentice take and what qualification will the apprentice get at the end?

You will receive a Level 2 Customer service qualification.

You will attend college or a Teams call once a week for delivery of the apprenticeship.

Classes at our Waterfront Quarter Centre in Huddersfield Town centre.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Things to consider

Travel time, distance and access.

Requirements and prospects

Desired skills and personal qualities

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working


Grad2,3, 4 or above or Functional/Key Skills Level 2 in Maths and English

About the employer

Nationwide 365 FM Ltd

Green Lea Mills Cross Green Road, Huddersfield HD5 9XX ·
Nationwide 365 is a building maintenance provider whose aim is to reduce your workload by providing a professional, reliable maintenance service 24 hours a day, 365 days a year. We provide a maintenance service for contracted clients to ensure that any breakdown or problem is resolved rapidly and cost-effectively. As property maintenance and repair specialists, we are dedicated to providing a friendly, top quality customer service. We tailor each of our services to meet each individual client’s specific needs. We provide status updates and regular reports to keep you up to date and fully in the picture throughout the duration of works.

Closing date: 17 February 2023