The role will include various duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
Administration:
- Uploading and maintaining customer records.
- Validating customer work orders.
- Creation of customer invoices.
- Maintain health & safety standards.
- Dealing with stationary/stock levels and reordering as and when appropriate.
- Using Microsoft Packages, in particular Word and Excel
- Responsible for co-ordinating the post
- Work co-operatively with other teams and partners to deliver services effectively.
- Help out in times of need to ensure quality of service is met.
- To deal courteously and efficiently with all team members, which will include our field personnel.
- Inputting data onto internal systems with a high level of accuracy.
- Dealing with requests for information
Customer Service
- To deal courteously and efficiently with all visitors.
- Providing refreshments for visitors when required
- Respond to emails promptly
- Answering the telephone in a polite and professional manner, dealing with enquiries quickly and efficiently.
- Assisting all members of the team as and when required
- Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction session, lessons, work-based training/support sessions.
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going
- Access support from tutor/assessor/manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will study at Kirklees College, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2 (the standard you follow will be dependent on experience).
Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.
If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.
Customer Service Level 2 – (after 12 months) and for Business Administrator Level 3 (after 18 months), you will complete an End Point Assessment, this will involve the following:
- Showcase/Portfolio – Level 2 and Level 3
- Interview – Level 2 and 3
- Presentation on Project – Level 3
- Knowledge Test – Level 3
- Practical Observation – Level 2 and 3
- Professional Discussion – Level 2 and 3
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
To discuss this vacancy please call Nichola on 01484 437054 or mobile 07788 390025
This post may close early if sufficient interest is received.
