Connect Housing

Customer Service Apprenticeship – Connect Housing

This is an exciting opportunity to work for Connect Housing, undertaking varied duties. You will be working with a hardworking and friendly team.


Wage – £11,062 per annum for under 18, but will rise dependent on age.
Duration – 12-15 months
Start date – As soon as possible
Posted – 15/09/2022

Working Week:

Monday – Friday, times TBC

Apprenticeship level




The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • To provide an effective, efficient and professional maintenance service to customers through an innovative, dynamic, results driven approach, delivering high quality performance and service delivery to meet the Association’s needs and objectives. 
  • To deal effectively and courteously with all customer enquiries including emergency repairs, standard repairs, tenant responsibility repair enquiries and chargeable work. 
  • To liaise with technicians and contractors to track and plan the completion of work.
  • To act as first point of contact for all customer enquiries (by telephone, in person or writing) either providing advice and information or raising orders for repairs to customers properties.
  • Provide a first-class service to answer, investigate and resolve customer enquiries relating to repairs.
  • Receiving, diagnosing repair problems and determining appropriate actions in accordance with agreed standards and policies, and processing requests for maintenance services from tenants and other customers of the Association.
  • Deal with and resolve disputes relating to repairs that are identified as tenant responsibility or where the organisation is not responsible for their resolution, offering advice and support wherever possible to enable the customers to achieve the outcome they require including signposting to online help or third-party suppliers.
  • Providing quotations, agreeing payments and raising invoices for chargeable work with customers.
  • Generating and maintaining good working relationships with team members, colleagues, tenants and external contacts. Ensuring knowledge is shared with other relevant parties.

To apply, please send your CV to

Requirements and prospects

Desired skills and personal qualities

• Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
• Must have a good level of literacy skills
• IT literate and have a good understanding of Microsoft Packages
• Required to work to deadlines, with good time management
• Good numeracy skills
• Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements
• Confident in using email and the internet
• The successful candidate will be organised
• Willing to work effectively in the team
• An enthusiastic individual
• Flexible approach to work, willing to go the extra mile to get the job done
• Must be punctual as well as having a good attendance record
• Ability to work on own initiative, when required
• Ability to work effectively as both part of a team and as an individual
• Respond positively to the demands of a varied workload
• Friendly and approachable
• Commitment to undertake continued training and development


Maths and English GCSE grade 3/4/C or above or equivalents.

About the employer

Connect Housing

21 Bond Street, Dewsbury WF13 1AX
Welcome to Connect Housing We are a housing association, providing homes and support across West Yorkshire. As a community benefit society, we are here to serve the interests of our local communities.

Closing date: 10 October 2022