Apprentice Payroll Administrator & Finance Assistant – JMA PAYROLL & DP SUPPORT SERVICES LTD

This is an exciting opportunity to work for JMA Payroll & DP Support Services Ltd. You will work towards a Level 2 Customer Service Practitioner Apprenticeship Standard.


Wage – £5.28 to £12.00 per hour, dependent upon experience
Duration – 18 Months
Start date – To start as soon as possible
Posted – 08/09/2023

Working Week:

Shifts to be confirmed. Total hours per week: 30

Apprenticeship level




Apprentice Payroll Administrator and Finance Assistant

The role will include various payroll administration and finance duties with the aim to develop and have more responsibility during your apprenticeship:

Answering telephone in a professional manner and dealing with enquiries or taking detailed messages

General administrative duties including generating various letters to clients and Contracts of Employment to Employees

Responding to clients by email swiftly

Assist payroll team with all aspects of Payroll & Pensions administration for 4 weekly and monthly paid employees

Advance to more detailed calculations after a period of training and progression

Making online payments

Assist with payroll year end routines

Set up new payroll client files

Maintain records ensuring complete accuracy & confidentiality

To undertake scanning, filing, photocopying, shredding and distribution of relevant documents

Ensuring office remains tidy and all equipment is cleaned each week

Opening and distributing/franking post

Washing up

Emptying the shredder

Keep up to date and complete all necessary assignments/work-based evidence issued by Kirklees College to ensure completion of the apprenticeship programme

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme. Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions
  • Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

You will study at Kirklees college, following either the Customer Service Practitioner Level 2 or the Level 3 standard.

The standard you follow will be dependent on experience

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.

Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the level 3 qualification.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. Demand analysis and other role specific processes and tools will be taught in Company.


What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.


Requirements and prospects

Desired skills and personal qualities

Desired skills
Good communication skills verbally and written
Good organisation skills
Numerate and good standard of literacy skills
High attention to detail and accuracy
Must be computer literate with a strong working knowledge of Outlook, Excel and Word
The following would be desirable:

Experience of working within a service orientated professional environment
Specific experience of working within an accountancy practice or solicitors
Knowledge of payroll software
Basic understanding of auto-enrolment

Personal qualities

Polite and professional
Should have an outgoing personality
Be enthusiastic, with a flexible approach to work in a busy, fast-paced environment
Should be punctual as well as having an excellent attendance record
Friendly and approachable
Ability to work within a team
Able to communicate well
Commitment to undertake continued training and development
Be confident dealing with people


GCSE in Maths, English grade C/4 or equivalent Level 2 Business Administration or Level 2 Customer Service Apprenticeship Any other relevant qualifications Experience working in an office based, retail or customer focussed environment, ideally 1 year

About the employer


The Old Mill, Primrose Lane, Huddersfield, HD8 0QY
JMA are a local Payroll & Managed Account company providing a high-quality support service to people with care needs throughout Yorkshire.

Closing date: Please send CV to Nichola - or call to.discuss 07788 390025