Millers Oils Ltd

International Business and Customer Advisor Apprentice L3 – Millers Oils

Would you like to be part of a knowledgeable & successful International sales team? We are looking for an apprentice who's looking to gain work experience whilst studying. You will be supported in gaining valuable experience and understanding of all aspects of manufacturing and exporting.

Reference number: VAC1000133199


Close up of hands writing in a notebook
Wage – £10,296 to £18,525.00, the starting rate will be dependent upon experience.
Duration – 18 Months
Start date – Apply as soon as possible – we are happy to receive applications from all applicants, including school/college leavers.
Posted – 07/02/2023

Working Week:

Monday – Friday – 37.5 hours per week

Apprenticeship level




What will the apprentice be doing?

In this varied role, your typical responsibilities will include (but are not limited to):

  • Dealing with day to day enquiries
  • Providing administrative support to the team.
  • Monitoring order progress and keeping customers fully informed on any problems/delays.
  • Using the appropriate streams of communication with Production and Logistics to fulfil customer requests.
  • Observing truck and container loading, including accurate completion of necessary documentation
  • Ensuring the accuracy of data stored on our CRM system – Including (but not limited to) Customer cards, Shipping Agent Services, Customer categories, Customer contacts.
  • Attending industry exhibitions and events as required.
  • Reviewing customer accounts for growth
  • Researching for new opportunities.
  • Promoting company products and upsell maximising the effectiveness of marketing promotions, informing customers and processing promotional orders accurately.
  • Consultative selling: gain secure and sustainable business using product application knowledge and understanding of customer needs; carry out site surveys and recommend solutions to customers, adding value to their business by rationalising inventory and demonstrating reduction in total cost of ownership for their operations.
  • Strive to achieve sales targets; keep accurate and timely records in the CRM; build and maintain sales pipelines.
  • Submit monthly sales forecasts, sales pipeline and expenses to deadline.
  • Keep abreast of competitor product portfolios and other industry news.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Company benefits include;

  • Competitive Salary
  • Bonus Scheme
  • Matched Employer Pension Contribution Scheme
  • 25 days Annual Leave, increasing with service years up to 30 days
  • Company Health Cash Plan
  • Death in Service Benefit
  • Staff Account with Discount on all Millers Oils Product
  • Social Club
  • On-site Parking
  • Employee Assistance Programme

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Level 3 Apprenticeship

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.

The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

You will cover the necessary Knowledge, Skills and Behaviours, gather evidence and attend workshop/taught classes throughout the duration then complete an End Point Assessment.

The End Point Assessment involves a Portfolio Development, Professional Observation and Professional Discussion/Interview.

You will be given paid time off for study to achieve your apprenticeship.

The Apprenticeship programme to be undertaken will be dependent upon previous experience. If you do not meet the requirements for the Level 3, please still apply as we can offer the Customer Service Level 2 Practitioner with a view to progression, after completion on to the Business Administration Level 3.

The Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development, the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions and be punctual for all lessons
  • Complete all required assignments
  • Build up your portfolio of evidence
  • Access support from your tutor / assessor and manager as and when required.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship other training available following successful employment and achievement of the apprenticeship qualifications.

Things to consider

Applications will also be accepted from school/college leavers

Requirements and prospects

Desired skills and personal qualities

Excellent telephone manner, effective communication and interpersonal skills
Enthusiastic approach
Willingness to develop and take on responsibilities
Work experience in an office or customer focused environment
IT skills – Outlook, Excel and Word
Attention to detail
Customer care awareness
Positive attitude and ability to problem solve
Good numeracy and written English skills
Team working
Polite and professional
Punctual and have good attendance record


Grade 4/C or above in Maths and English is essential. An ICT qualification is desirable. Previous experience essential.

About the employer

Millers Oils Ltd

Hillside Oil Works, Rastrick Common, Rastrick, Brighouse HD6 3DP
We are a leading manufacturer and independent blender of lubricants, based in Brighouse. Working as part of the Millers Oils team, you will join us in our mission to be recognised as the best in class, products, programmes and people.

Closing date: 31 March 2023