What will the apprentice be doing?
Provide efficient and effective administrative support to the Trust as required, taking independent and pro-active action where appropriate to resolve administrative matters. Through building relationships with the senior management team you will gain experience and take on responsibilities and will take the lead and anticipate their needs, assisting them when necessary.
- Act as first point of contact for visitors, Head Teachers and Chairs of Academy Councils to the Trust.
- Undertake administration duties as required including answering emails and incoming calls.
- Provide administrative support to the Trust’s Leadership Team where required including the management of their workload, diary and in particular confidential correspondence.
- Provide administrative support to the office teams required including, Operations, Finance and Human Resources.
- Operate relevant IT packages and office equipment (e.g. outlook, word processing, creating and maintaining excel spreadsheets).
- To type reports, emails, letters and other documents, using appropriate equipment. This will include documents of a confidential nature.
- To update and maintain the Single Central Record (SCR).
- To update and maintain the Trust website.
- Managing the Trust’s Central Office, such as maintaining the office environment, booking meeting rooms and courses when required.
- Ensuring events and the day to day run smoothly and handle any problems that may arise.
- Take minutes in meetings as required and follow up on any actions that maybe arise from these meetings.
- To undertake filing including electronic filing, reprographics duties and other associated tasks.
- To work with minimum supervision; planning and arranging your own workload as well as that of others.
- To arrange postal arrangements as necessary.
- To promote and maintain a professional and courteous service.
- To appreciate and support the role of other professionals; taking a lead role in developing relationships and communicating with both internal and external stakeholders, agencies and other professionals on a regular basis.
- Any other duties deemed appropriate to the grade and workload as required by the Trust’s Leadership Team.
This appointment is with the Trust as employers. The job description forms part of the contract of employment of the person appointed to this post. It reflects the position at the present time only and may be reviewed in negotiation with the employee in the future. The appointment is subject to the terms and conditions outlined in the contract of employment
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
- Complete all required assignments with regards to your apprenticeship by the required timeline.
- Build up your portfolio of evidence on-going during your apprenticeship programme.
- Access support from your tutor/assessor and manager with regards to any evidence requirements or support as and when required.
- Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard:
- The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
- Your core responsibility will be to provide a high-quality service to customers
The standard covers the following:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
- Interpersonal skills
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours / Attitude:
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Practical Observation
- Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre; you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
What is the expected career progression after this apprenticeship?
- There is a strong possibility that you will gain a full time position and there are also progression opportunities for other training and or further apprenticeship training courses, subject to successful completion of the apprenticeship and satisfactory employment
Things to consider
There are good transport links by bus. Please check cost and time it will take to travel Holidays: 26 days plus statutory bank holidays You will be based at the BPS Central office in Cleckheaton with travel to the Trust’s Academies