Your purpose:
To undertake administrative and operational duties across the various departments within the MIS and Exams services.
To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working.
Provide a high level of customer service to stakeholders throughout the college.
In your role, you will be accountable for:
1. Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes.
2. Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency.
3. Assisting with the collating and checking of evidence for both internal and external audits and compliance checks.
4. Maintaining effective filing systems, electronic and manual for the Directorate
5. Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college.
6. Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation.
7. Dealing with enquires and queries received, including telephone and in person from both internal and external customers.
8. Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures.
9. Working flexibly across various departments and sites depending on workloads and time of year.
10. Working effective as both part of a team and as an individual in order to meet priorities and deadlines.
11. Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college.
There are things that we are all accountable for, whatever your role, these are:
- Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy.
- Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act.
- Being a champion and advocate for Equality and Diversity throughout College.
- Behaving in a manner that displays British values.
- Being committed to reviews of your performance and your own Continuous Professional Development.
Any other duties commensurate with your role that may be required from time to time.
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The standard covers the following:
Knowledge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and Service knowledge
Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours/Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
To discuss this vacancy please call Nichola on 01484 437054 or mobile 07788 390025
This position may close early so please apply as soon as possible to avoid disappointment.
