Myers Group

Apprentice Customer Service Apprentice (Counter Sales & Yard Operative) – Myers Group – Huddersfield Branch

We are currently recruiting for a Customer Service (Counter Sales & Yard Operative Apprentice at our branch in Huddersfield This role will be both customer facing as well as a hands-on practical position, which with the help of our team will enable you to learn about products, sales, the running of a branch and develop your confidence. This gives you a hands-on experience to learn about a business as well as bringing your learning from college into action. Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry

Reference number: VAC1000099888

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Wage – £10,400 per annum
Duration – 15 Months
Start date – As soon as possible
Posted – 20/10/2022

Working Week:

Monday – Friday, shifts to be confirmed

Apprenticeship level

2

Positions

1

What will the apprentice be doing?

We require you to undertake the Customer Service Level 2 Standard as we require the candidate to have a customer focused approach.

The role will involve the following:

  • Liaise proactively with customers on a day-to-day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs
  • Ensure all suppliers, customers, visitors and employees comply with the Company Health and Safety and Environmental Policies and Procedures
  • Maintain and develop corporate image and reputation
  • Seek and continuously develop knowledge and information about competitor activity and pricing
  • Dealing with requests for information
  • Ensure that cash and payment systems are followed in accordance with company procedures and policies
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods
  • Maximise sales opportunities for related products and Group cross selling, after training
  • Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
  • Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance
  • Attend meetings and group discussions where required
  • Chasing up payments
  • Using Microsoft Packages, in particular Word, Excel
  • Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours / Attitude

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills:  Level 1 and then L2 in Maths and English (Exemptions may apply if Grade C/4 or above or Functional/Key Skills Level 1 or 2 has been achieved.

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre; you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

The company is located on Leeds Road in Huddersfield Myers Group is located on Barr Street, Leeds Road, Huddersfield; there are good transport links by bus from Huddersfield and other Towns. There is also a train station in Huddersfield Town Centre. The location of the business from Huddersfield Town Centre is approximately a 20 minute walk.
Please check the time it will take for you to travel as well as the cost.
The job requires a candidate to lift and carry so you need to be physically fit as you will be loading and unloading stock, undertake a hands-on role assisting customers with their products. Requirement to wear personal protective equipment, when required – provided by company.

Hours of work will be 40 – 45 hours depending on the age of the candidate. Candidates aged 16/17 = 40 hours will be £200. Candidates aged 18+ = 45 hours will be £225 per week. Occasional Saturday mornings will be required.

Requirements and prospects

Desired skills and personal qualities

• A professional attitude, demeanour and desirable if you have experience in customer service
• Willing to work effectively in the team
• Must be PC literate
• Confident in using email and the internet
• Ability to plan, prioritise and organise own workload
• Ability to work under pressure and to tight schedules
• Must have excellent communication skills, both verbal and written
• Must have a good level of numeracy skills
• Must be self-motivated and have the ability to solve problems at source
• Must possess excellent organisational skills and good time management
• Must be self-driven, genuine with a positive attitude and clear focus
• Must be sufficiently mobile and flexible to work beyond the call of duty to achieve results
• An enthusiastic individual
• Flexible approach to work, willing to go the extra mile to get the job done
• Must be punctual as well as having a good attendance record
• Ability to work on own initiative, when required
• Ability to work effectively as both part of a team and as an individual
• Respond positively to the demands of a varied workload
• Friendly and approachable.
• Commitment to undertake continued training and development

Qualifications

Grade C/4 or above in Maths and English or equivalent No experience needed but a good positive attitude to learn on the job is essential. We are happy to accept applications from candidates from school/college leavers to mature applicants.

About the employer

Myers Group

Barr St, Leeds Rd, Huddersfield, HD1 6PB
The Myers Group is a family owned group of companies providing products, services and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Readymix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Closing date: 06 January 2023