Apprentice Customer Service and Business Administrator Level 2 at Height, Lift & Shift Ltd in Leeds

Great opportunity with an expanding company. You will provide administration support to the business, ensuring company procedures, processes and records are accurately followed and maintained, to ensure compliance with legal and best practice requirements.

Reference number: VAC1000186914


Wage – £5.28 to £10.18 per hour – The starting rate is subject to experience.
Duration – 15 Months
Start date – As soon as possible – Applications also accepted from mature learners, experienced individuals/School/College leaversrs
Posted – 30/07/2023

Working Week:

Monday to Friday 8.30am – 5.00pm with 30-minutes unpaid lunch. Total hours per week: 40 hours a week

Apprenticeship level




What will the apprentice be doing?

This role would suit a candidate that enjoys being organised, up to date and having things in order, with a desire to understand more about the how the administration of a business works for future development.

Excellent customer service and continual improvement drive the success of our business and as part of our recent ISO audits we are proud to have received best practice commendations for Leadership, Staff Development, Training & Competencies, Communication and Supplier Management.

Therefore, to be part of this journey, candidates should be diligent and organised, motivated by ability to learn, inquisitive and reliable. Must also be in possession of excellent communication and interpersonal skills; both verbal and written, as well as being proficient time-managers and genuine team players.

You will liaise with: Sales, Operations, Accounts/Finance, Technical/Engineering, Trainers, Suppliers, Customers & Marketing.

The main tasks of job:

  • Purchase invoice processing
  • Sales invoice processing
  • Repair quote processing
  • Repair order processing
  • Planned maintenance visits processing
  • Maintenance of customer records
  • Maintenance of supplier records
  • Timely and accurate maintenance of company record
  • Provide general assistance to other members of the team where necessary

The Apprenticeship Training Programme forms part of your contract of employment; you are provided with time to study at work and attend workshop sessions via Teams through Kirklees College – the study day is on a Thursday.

The apprenticeship programme will help your personal and professional development, the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions and be punctual for all lessons
  • Complete all required assignments
  • Build up your portfolio of evidence
  • Access support from your tutor/assessor and manager as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2 Practitioner.

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours and Attitude

You will complete an End Point Assessment this will involve the following:

  • Showcase Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Exemptions may apply if Grade A* to C or 4 to 9 GCSE, Functional or Key Skills Level 1 or 2 has been achieved.You are given one day per week as time off to study.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a full time position and there are also progression opportunities for other training and or further apprenticeship training courses, subject to successful competion of the apprenticeship and satisfactory employment.

Requirements and prospects

Desired skills and personal qualities


Experience working in a Customer focussed or office environment, ideally 1 year.

A level or BTech in Business is desirable

Excellent, Communication and Customer care skills

Team working and using own Initiative is essential

Excellent attendance, timekeeping and reliability is a must.

Can use Microsoft Office suite, such as Outlook, Excel, Word and Internet explorer.


Maths and English GCSE Grade 4/C or above. A Levels desirable in related subject.

About the employer

Height Lift & Shift Limited (HLS) is the trusted working at height partner for dozens of prestigious organisations. We’re committed to creating a supportive culture where we learn and grow together. As such, we’re committed to the following core values. As a working at height solutions provider we deliver to a diverse range of companies ranging from chocolate manufacturers to premier league football clubs and Stately homes to the car manufacturers. We sell to 5% of the Forbes Top Global 100 companies and 1 of the 2 largest companies in the world as well as enjoying the perks of having the largest global food and drink manufacturer as our customer.

Closing date: September 2023