St John Fisher Catholic High School

Apprentice Customer Service Administrator – St John Fisher Catholic High School

This is an exciting opportunity to work for Finance & Administration undertaking varied duties. You will be working with a hardworking and friendly team.

Reference number: VAC001819026

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Wage – £4.81 per hour
Duration – 15 Months
Start date – As soon as possible.
Posted – 19/02/2022

Working Week:

Monday to Friday, times to be confirmed Total hours per week: 37.50.

Apprenticeship level

2

Positions

1

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter
  • To undertake filing, photocopying and distribution of relevant documents.
  • Answering the telephone in a professional manner and dealing with enquiries
  • Responsible for co-ordinating the post
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • Inputting data onto internal systems with a high level of accuracy
  • To deal courteously and efficiently with all visitors.
  • Providing refreshments for visitors when required
  • Dealing with stationery/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments with by the required timeline.
  • Build up your portfolio of evidence on-going during your apprenticeship programme.
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Future prospects

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

There are good transport links by bus – please check cost and time it will take to travel

Requirements and prospects

Desired skills and personal qualities

Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner.
Must have a good level of literacy skills.
IT literate and have a good understanding of Microsoft Packages.
Required to work to deadlines, with good time management.
Good numeracy skills.
Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements.
Confident in using email and the internet.
The successful candidate will be organised.
Willing to work effectively in the team.
An enthusiastic individual
Flexible approach to work, willing to go the extra mile to get the job done
Must be punctual as well as having a good attendance record
Ability to work on own initiative, when requiredAbility to work effectively as both part of a team and as an individual,
Respond positively to the demands of a varied workload.
Friendly and approachable.
Commitment to undertake continued training and development.

Qualifications

Grade C/4 or above or Functional/Key Skills Level 2 in Maths and English is required An IT qualification would be an advantage

About the employer

St John Fisher Catholic High School

Oxford Road, Dewsbury, WF13 4LL
Secondary Education

Closing date: 07 October 2022