A-Safe Limited

Level 2 Apprentice Business and Reception Administrator at A-Safe Ltd in Elland

This is a great opportunity to join at a time of rapid growth. We have huge global demand for our products due to our leading-edge safety innovation, with subsidiaries in seventeen countries. To present a professional, polite front-of-house service to all visitors and callers, creating a positive lasting impression of the company.

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Wage – £6.40 per hour
Duration – 15 months
Start date – As soon as possible
Posted – 09/07/2024

Working Week:

Monday to Friday – 37.5 hours – times to be arranged

Apprenticeship level

2

Positions

1

Our values are at the core of everything we do:

• We are Pioneers
• We are in it Together
• We do the Right Thing

This is a great opportunity to join at a time of rapid growth. We have huge global demand for our products due to our leading-edge safety innovation, with subsidiaries in seventeen countries. We offer a fast-paced, energetic, and creative environment, working with the latest technologies.

Key areas of accountability:

Receive visitors professionally, ensuring all registration, safety and security processes are completed prior to handover to their host.

Permit visitors entry to the car park once positive identification has been established.

Update Licence Plate Recognition system as instructed, to ensure new starters and leavers are captured.

Operate the switchboard, answering general enquiries and redirecting calls to ensure the caller’s enquiry is resolved quickly and efficiently.

Receive post, give to receptionist and then date stamp and scan mail, redirecting to the correct department for processing.

Ensure outgoing mail is prepared and despatched as requested, attaching the correct postage and tracking as appropriate.

Monitor room bookings, ensuring that tea and coffee making facilities, snacks, pens, paper etc are available as required by the meeting host.

Conduct regular stock checks on refreshments for meeting rooms to maintain availability, placing replenishment orders as needed.

Ensure all offices have adequate stocks of water for the coolers and that coolers are serviced in line with the agreed schedule.

Help with events, travel and hotel bookings as and when needed.

Raising requisitions for office supplies that are needed.

Monitor emails, responding within agreed turn-around times to enquiries directly, or redirecting appropriately for responses.

Respond to in-person enquiries professionally, managing expectations on response times.

Oversight of office inventory, including ensuring an adequate supply of consumables, such as stationery or printer ink.

Carry out administrative duties such as typing, copying, scanning etc.

Handle sensitive date in a confidential manner.

Any other duties that are required.

 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all inductions, lessons and work-based training/support sessions.
  • Complete all required assignments
  • Build up your portfolio of evidence on-going
  • Access support from your tutor, assessor and manager, when required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

What training will the apprentice take and what qualification will the apprentice get at the end?

 

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

 

The standard covers the following:

 

Knowledge

Skills

Behaviours / Attitude

 

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

We are continually investing in our people and offer bespoke training, professional study support and career opportunities for all – whether that’s helping you fulfil your potential in your current role or to help you aim even higher, we’ll work with you to make sure it happens. To help us maintain this ethos, our ‘Grow our own’ committed obligation ensures at least 50% of vacancies are filled through internal development and promotion, which can be seen from the success stories on our website.

 

Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.

Progression to other training following successful employment and achievement of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication
IT skills
Attention to detail
Organisation
Customer care
Problem solving
Administrative
Analytical
Logical
Team working
Excellent timekeeping
Excellent attendance record
Microsoft – WORD & EXCEL
Polite

Qualifications

Maths and English at Grade 4/C or above

About the employer

A-Safe Limited

Habergham Works Ainley Industrial Estate, Elland, West Yorkshire, HX5 9JP
The A-SAFE Group is a rapidly growing and dynamic environment where open mindedness, curiosity and drive are important. As the market leader, A-SAFE is determined to hold its position and create opportunities for continued growth and development. We have a true global presence including USA, Japan, Australia, Europe, and UAE. We are known for our innovation and ‘can-do’ attitude. A place where talent can thrive and develop as we grow. We invented the first industrial strength polymer safety barrier, revolutionising workplace safety. We’ve been improving world standards ever since, introducing further advanced safety solutions, including our next generation RackEye IOT safety device. Global blue-chip companies use our products including Coca-Cola, BMW, Jaguar Land Rover, Amazon, and Heathrow airport to name but a few

Closing date: 28th July 2024 - or sooner, apply now to avoid disappointment.