The job role will involve:
Reception duties including answering the telephone and answering the door
Drinks for clients
Assist practice manager with duties
Submitting documents to Companies House and HMRC
Maintaining IRIS database
Raising sales invoices
Posting sales invoices to sage
Filing
Franking and post
Dishwasher loading and emptying
Bins
Stationery & refreshments check & ordering
Ensuring office remains tidy- liaise with cleaning company
Signing in sheets
Ad Hoc letters ( assist other with mailshots/ questionnaires/ tax cards)
Go to post office when needed
The Customer Service Practitioner will allow a candidate to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude:
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
Functional Skills: Level 1/L2 in maths and English (Exemptions may apply if Grade A – C GCSE, Functional/Key Skills Level 1 or 2 has been achieved.
You are given time off to study; you will attend classes and complete work for your apprenticeship.
