Harris & Co Ltd

Apprentice Business and Customer Service Administrator Level 2 – Harris & Co Ltd

This exciting opportunity has arisen working for Harris & Co Chartered Accountants. You will be part of a friendly hardworking team; you will provide general administrative support to the current team under the direction of the Business Manager.

Reference number: VAC1000151323


Phone on table with laptop
Wage – £10,296 to £20,319
Duration – 12-15 months
Start date – As soon as possible
Posted – 03/04/2022

Working Week:

Monday – Friday, 09:00 – 17:30. Total hours per week: 37.5

Apprenticeship level




What will the apprentice be doing?

  • You will have the ability to communicate in a professional manner face to face, over the telephone or online
  • Update and maintain records both computerised and paper based to a high level of accuracy
  • Reception duties – meeting and greeting clients in a confident and courteous manner
  • Deal with telephone calls and ensure that accurate messages are taken and forwarded to the relevant person
  • Update company’s social media platforms and deal with any marketing activities as directed by the Business manager
  • Process incoming and outgoing mail promptly
  • General administration tasks to include, filing, archiving, typing, scanning and photocopying
  • To work collaboratively with colleagues to ensure the organisation provides an efficient and effective service to clients

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties whilst helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions and be punctual for all lessons
  • Complete all required assignments
  • Build up your portfolio of evidence
  • Access support from your tutor / assessor and manager, as and when required

This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2 Practitioner Apprenticeship Standard

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours and Attitude

You will complete an End-Point Assessment (EPA) this will involve the following:

  • Showcase Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills Level 1 and then Level 2 in maths and English, Exemptions may apply if Grade A* to C or 4 to 9 GCSE, Functional or Key Skills Level 1 or 2 (or equivalent).

You are given one day per week as paid time off to study. You will be required to attend classes face to face at Kirklees College in Huddersfield Town Centre, as well as on Teams.  Classes are delivered on a Wednesday.

The standard you follow will be dependent on experience, if you have already achieved a Customer Service or Business Administration Level 2, we can consider you for the Business Administration or Customer Service Level 3 Apprenticeship programme.

What is the expected career progression after this apprenticeship?

  • There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification
  • There may also be further apprenticeship or other training available following successful employment and achievement of the apprenticeship

Things to consider

Starting rate can be negotiated and will depend upon experience.

Requirements and prospects

Desired skills and personal qualities

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Non judgmental


Must have grade C/4 or above or equivalent in maths and English. BTEC or equivalent A Level in Business, Media or another related qualification – Pass Merit or Distinction is desired – An IT qualification would be desirable – Other having work experience in admin or customer service is desired – NVQ or SVQ Level 2 or equivalent Administration or Customer Service – Pass is Desired

About the employer

Harris & Co Ltd

At Harris and Co, we take pride in our client care and have been providing a quality service to clients for over 100 years. Our philosophy is to provide an excellent, responsive & relevant service to be pro-active in servicing our clients & needs to provide a service at a cost that is reasonable & competitive; to identify clients specific needs; to provide value-added services in addition to traditional audit, accountancy & taxation skills. Whatever your business, whatever its size, our team will deliver tailored advice, practical solutions & a personal service that will really make a difference to your financial success. We will work with you every step of the way. We have thirteen Chartered Accountants & Chartered Certified Accountants in the practice, & six Chartered Tax Advisers – you will benefit from this wealth of experience & excellent professional expertise.

Closing date: 03 May 2023