Automatic Opening Vents (AOV) Ltd

Apprentice Business and Customer Service Administrator at AOV Ltd in Armitage Bridge

As an Administrator, you will be responsible for providing comprehensive administrative support to all areas of the business to ensure the smooth operation of our organisation. You will undertake a variety of tasks, handling various correspondence, and maintaining accurate records. The ideal candidate will possess excellent communication skills, exceptional attention to detail, and the ability to multitask effectively.

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Wage – £6.40 per hour – The rate of pay may be negotiated, this will be dependent upon experience. The rate of pay may increase subject to achievement of all work and apprenticeship targets.
Duration – 15 months
Start date – As soon as possible – Experienced candidates as well as School/College leavers may also apply now.
Posted – 10/07/2024

Working Week:

Monday to Friday – 36.25 – 9 am until 5 with 45 minute unpaid lunch

Apprenticeship level

2

Positions

1

We are an independent company dedicated to providing excellent customer service and technical support for the design, supply and installation of Natural Ventilation and Smoke Ventilation.

As an independent company we strongly believe that our strength is in providing solution.

These are exciting times at AOV Ltd as we are growing and the successful candidate get the opportunity to take on more responsibilities as they progress.  The duties are varied and detailed below:

 

Administration and Customer Service

  • Handle correspondence, including emails, letters, and memos, ensuring timely and accurate responses.
  • Maintain electronic and physical filing systems, ensuring that all documents are properly organized and easily accessible.
  • Assist in the preparation of reports, presentations, and other documents as required.
  • Perform data entry and maintain accurate records of various administrative activities, such as expenses, invoices, and office supplies inventory.
  • Coordinate with internal colleagues and external stakeholders to facilitate smooth communication and collaboration.
  • Provide general administrative support to the team
  • Maintain confidentiality of sensitive information and exercise discretion when handling confidential matters.
  • Answer the telephone in a polite and professional manner

Finance, after training

  • Processing delivery notes and match with stock delivered
  • Check delivery notes with invoices received from suppliers
  • Use SAGE
  • Process Purchase Orders
  • Add invoices to the system
  • Undertake credit control duties
  • Process payments

Marketing

  • Update website
  • Update social media such as LinkedIn, facebook etc
  • Update literature as directed

There’s ongoing opportunities within the role; you may use CAD to draw plans, when trained.

 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all inductions, lessons and work-based training/support sessions.
  • Complete all required assignments
  • Build up your portfolio of evidence on-going
  • Access support from your tutor, assessor and manager, when required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

 

The training you will be getting

 

Overview of Customer Service Level 2 Apprenticeship Standard

 

The link below is the Assessment Plan for this course – from page 9 this gives a full breakdown of what you will gather evidence for and be competent in by the end of the apprenticeship.

customer_service_practitionerem.pdf (instituteforapprenticeships.org)

 

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

 

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours / Attitude

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

 

 

What to expect at the end of your apprenticeship

 

Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.

Progression to other training following successful employment and achievement of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
Strong attention to detail and accuracy.
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
Excellent written and verbal communication skills.
Ability to handle multiple tasks simultaneously and adapt to changing priorities.
Strong problem-solving skills and the ability to work independently with minimal supervision.
Professional demeanour and ability to interact effectively with individuals at all levels.
Strong sense of discretion and confidentiality.

Qualifications

Maths and English at grade 4/C or above. An ICT qualification is desirable. Having work experience in a Customer Service or Administration setting is desirable.

About the employer

Automatic Opening Vents (AOV) Ltd

Unit T2, Brooke’s Mill, Bank Foot Lane, Armitage Bridge, Huddersfield, HD4 7NR
WE ARE AN INDEPENDENT COMPANY DEDICATED TO PROVIDING EXCELLENT CUSTOMER SERVICE AND TECHNICAL SUPPORT FOR THE DESIGN, SUPPLY AND INSTALLATION OF NATURAL AND SMOKE VENTILATION. As an independent company we strongly believe that our strength is in providing solutions. A.O.V UK’s expertise within the industry together with our partnerships with leading manufacturers enable us to deliver the quality and technical expertise of a large organisation but with a personal touch! Our product range includes electric and manual systems for natural ventilation as well as providing solutions for smoke ventilation (AOV’s). A.O.V. UK also have a division which specialises in the supply and installation of Automatic Doors. We have partnerships with leading manufacturers and a network of engineers who install to BS EN 16005 standard. We pride ourselves on listening to our customers and developing close working relationships.

Closing date: 28th July 2024 or sooner, apply now to avoid disappointment.