Myers Group

Apprentice Business and Customer Counter Service/Sales & Yard Operative – Myers Group – DENBY DALE

An Apprentice is required at our Denby Dale branch; you will learn all about administration, products and sales, you will also have a hands-on practical position which, with the help of our team, will enable you to learn about the running of a branch. You will bring what you learn from college into action.


Wage – £10,982.40 per annum
Duration – 15 Months
Start date – As soon as possible
Posted – 03/07/2023

Working Week:

Monday – Friday, shifts to be confirmed. 40 – 45 hours depending on the age of the candidate. Candidates aged 16/17 = 40 hours. Candidates aged 18+ = 45 hours. Occasional Saturday mornings will be required Total hours per week: 40.00.

Apprenticeship level




What will the apprentice be doing?

Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry.

We are happy to accept applications from candidates from school leavers to mature applicants.

We require you to undertake the Customer Service Standard as we require the candidate to have a Customer focussed approach.

The role will involve the following:

  • Liaise proactively with customers on a day-to-day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs
  • Ensure all suppliers, customers, visitors and employees comply with the company health and safety and environmental policies and procedures
  • Maintain and develop corporate image and reputation
  • Seek and continuously develop knowledge and information about competitor activity and pricing
  • Dealing with requests for information
  • Ensure that cash and payment systems are followed in accordance with company procedures and policies
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods
  • Maximise sales opportunities for related products and Group cross selling, after training
  • Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
  • Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance
  • Attend meetings and group discussions where required
  • Chasing up payments
  • Using Microsoft Office packages, in particular Word, Excel
  • Lifting may be required as experience will be gained in the day-to-day yard operations
  • Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor

As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development.

The requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
  • Complete all required assignments by the required timeline.
  • Build up your portfolio of evidence on-going
  • Access support from your tutor/assessor and manager, when required.

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers.The standard covers the following:


  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and servknowledge


  • Interpersonal skills
  • CommunicationInfluencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours / Attitude

  • Developing self
  • Being open to feedbackTeam working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills:  Level 1 and then L2 in maths and English (Exemptions may apply if Grade C/4 or above or Functional/Key Skills Level 1 or 2 has been achieved.

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship / other training available following successful employment and achievement of the apprenticeship qualifications.

Things to consider

The wage range is £5.28 to £6.50 per hour, the starting rate is dependent upon experience. The rate of pay will increase after 12 months.

Requirements and prospects

Desired skills and personal qualities

Experience in customer service (not essential)
Must be PC literate
Must have excellent communication skills, both verbal and written
Must have a good level of numeracy skills
Must possess excellent organisational skills and good time management skills
An enthusiastic individual
Must be self-motivated and have the ability to solve problems at source
Must be self-driven, genuine with a positive attitude and clear focus
Must be sufficiently mobile and flexible to work beyond the call of duty to achieve results
Confident in using email and the internet
Ability to plan, prioritise and organise own workload
Ability to work under pressure and to tight schedules
Flexible approach to work, willing to go the extra mile to get the job done
Must be punctual as well as having a good attendance record
Ability to work on own initiative, when required
Ability to work effectively as both part of a team and as an individual
Respond positively to the demands of a varied workload
Friendly and approachable.
Commitment to undertake continued training and development
A professional attitude and demeanour


GCSEs at grades C/4 is required in maths and English but we will consider applicants who have a D or Functional/Key Skill at Level 1/2. We are also happy to consider someone who has the drive and passion to succeed. No experience needed but a good positive attitude to learn on the job is essential.

About the employer

Myers Group

Station Yard Wood Lane, Denby Dale, HUDDERSFIELD, HD8 8QE
The Myers Group is a family-owned group of companies providing products, services, and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Ready-mix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Closing date: 19 December 2023