Mencap in Kirklees

Apprentice Customer Service Administrator L2 – Mencap in Kirklees (Lindley)

This great opportunity has arisen to work for Mencap in Kirklees to provide administrative support for the team; you will be undertaking tasks that include: Customer Service/Reception, finance administration and updating HR systems.


Mencap Entrance
Wage – Wage range: £6.00 to £9.50 per hour – starting rate is negotiable and subject to experience; there may be an increase on-going subject to satisfactory performance in your employment and college work.
Duration – 15 months
Start date – To be agreed – School/College leavers may also apply now – interviews will take place w/c 17th April 2023, day/time to be confirmed.
Posted – 18/03/2023

Working Week:

Monday to Friday – 9 am until 5 pm working times can be flexible – 37.5 hours per week

Apprenticeship level




This role is to provide all round administration support at any of Mencap in Kirklees services. You will be part of a friendly, hard-working and committed team.


  • Meeting and greeting visitors to the service to comply with fire regulations
  • Answering the telephone and taking messages where necessary
  • Inputting information accurately to a number of databases
  • Assisting with the HR System
  • Assisting with the training System
  • Filing, both electronic and hard copy
  • Photocopying
  • Petty cash reconciliation
  • Timesheet reconciliation

All staff are expected to maintain high standards of customer care in the context of the organisation’s vision, to uphold the equality and diversity policy and health and safety standards and to participate in training activities necessary to their post


Our staff are our biggest asset and we want them to be well trained so they are able to provide high quality care to the people we support.  In order that you can do that we will provide training in all relevant topics.

You will receive training in the following mandatory subjects:

  • Fire Awareness
  • Moving & Handling Objects
  • Safeguarding Adults
  • Safeguarding Children
  • Communication
  • Data Protection
  • Dignity & Respect
  • Display Screen Equipment
  • Equality & Diversity
  • Health & Safety
  • Infection Prevention & Control
  • Learning Disability Awareness
  • Professional Boundaries
  • Customer Services

You will be expected to achieve a minimum of a Level 2 Customer Service Practitioner Standard during your apprenticeship. There may also be progression opportunities to complete the Business Administrator Level 3, following successful completion of the Level 2 Customer Service Practitioner Standard – Your study time will be paid and is part of your contract of employment; you will attend classes at Kirklees College on a Wednesday.


  • Enrolment into our workplace pension scheme into which Mencap in Kirklees contributes 3% of your salary if you meet our qualifying criteria
  • Enrolment into a healthcare scheme that allows you to claim money towards the cost of dental, optical and other medical expenses after 6 months
  • A generous holiday allowance that increases the longer you work for us
  • Sick pay and family friendly policies, after a qualifying period
  • Ongoing investment in your personal development and training to help you to achieve your career goals

For more information please visit our website –

To apply, please send your CV to apply – applications are also welcomed from school/college leavers

Requirements and prospects

Desired skills and personal qualities

Essential Skills, Knowledge & Experience
Experience of using Microsoft package such as Word, Excel & PowerPoint
Experience of working as part of a team
Good communication skills
High standard of grammar and sentence construction.
High standard of numeracy
Ability to learn new skills and adapt to new experiences.
Reliability and excellent time keeping are essential.
Willingness to undergo further training.

Understanding of learning disabilities and the impact on a person’s life.
Experience in a similar role, whether in a paid or voluntary capacity would be helpful.


It would be desirable to have Grade C/4 or above or Functional/Key Skills Level 2, however applications will be accepted if you have a Grade D or 3 or Functional Skills in maths and English. An IT qualification is desirable.

About the employer

Mencap in Kirklees

Independence House, Holly Bank Road. Lindley, Huddersfield HD3 3LX
Mencap in Kirklees is a local charity supporting people with a learning disability. We have three residential homes, four-day services, a Supported Living Team and a number of social clubs and projects.

Closing date: 30 April 2023