Mencap in Kirklees

Apprentice Customer Service Administrator Level 2 – Mencap in Kirklees

This great opportunity has arisen to work for Mencap in Kirklees to provide administrative support for the team; you will be undertaking tasks that include: Customer Service/Reception, finance administration and updating HR systems.

Reference number: VAC1000208855

Share:

Mencap Entrance
Wage – £11,700.00 per annum
Duration – 15 months
Start date – As soon as possible
Posted – 07/08/2023

Working Week:

Monday to Friday – 9 am until 5 pm working times can be flexible – 37.5 hours per week

Apprenticeship level

2

Positions

1

What you will do in your working day

Duties will include but not limited to:

  • Meeting and greeting visitors to the service to comply with fire regulations
  • Answering the telephone and taking messages where necessary
  • Inputting information accurately to a number of databases
  • Assisting with the HR System
  • Assisting with the training System
  • Filing, both electronic and hard copy
  • Photocopying
  • Petty cash reconciliation
  • Timesheet reconciliation

All staff are expected to maintain high standards of customer care in the context of the organisation’s vision, to uphold the equality and diversity policy and health and safety standards and to participate in training activities necessary for their post.

The start date will be agreed – school/ college leavers may also apply.

Training and qualifications:

  • Our staff are our biggest asset and we want them to be well trained so they are able to provide high quality care to the people we support. In order that you can do that, we will provide training on all relevant topics

You will receive training in the following mandatory subjects:

  • Fire Awareness
  • Moving & Handling Objects
  • Safeguarding Adults
  • Safeguarding Children
  • Communication
  • Data Protection
  • Dignity & Respect
  • Display Screen Equipment
  • Equality & Diversity
  • Health & Safety
  • Infection Prevention & Control
  • Learning Disability Awareness
  • Professional Boundarie
  • Customer Services

Benefits will include:

  • Enrolment into our workplace pension scheme, to which Mencap in Kirklees contributes 3% of your salary if you meet our qualifying criteria
  • Enrolment into a healthcare scheme that allows you to claim money towards the cost of dental, optical and other medical expenses after 6 months
  • A generous holiday allowance that increases the longer you work for us
  • Sick pay and family friendly policies, after a qualifying period
  • Ongoing investment in your personal development and training to help you to achieve your career goals

Essential Skills, Knowledge & Experience:

  • Experience of using Microsoft packaging such as Word, Excel &
    PowerPoint
  • Experience of working as part of a team
  • Good communication skills
  • High standard of grammar and sentence construction
  • High standard of numeracy
  • Ability to learn new skills and adapt to new experiences
  • Reliability and excellent time keeping are essential
  • Willingness to undergo further training

Desirable:

  • Understanding of learning disabilities and the impact on a person’s life
  • Experience in a similar role, whether in a paid or voluntary capacity, would be helpful

The training you will be getting

  • Customer Service Level 2 Practitioner Apprenticeship Standard
  • Functional Skills in maths and English, if required

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours and Attitude

You will complete an End Point Assessment. That will involve the following:

  • Showcase Portfolio
  • Practical Observation
  • Professional Discussion/Interview

Your study time will be paid and is part of your contract of employment; you will attend classes at Kirklees College on a Wednesday.

The apprenticeship you undertake will depend upon your experience,

What to expect at the end of your apprenticeship

  • There may also be progression opportunities to complete the Apprenticeship Business Administrator Level 3, following successful completion of the Level 2 Customer Service Practitioner Standard
  • Strong possibility of full-time employment subject to satisfactory employment and achievement of apprenticeship

Things to consider

Wage range: £6.00 to £9.50 per hour – starting rate is negotiable and subject to experience; there may be an increase on-going subject to satisfactory performance in your employment and college work.

Requirements and prospects

Desired skills and personal qualities

Essential Skills, Knowledge & Experience
Experience of using Microsoft package such as Word, Excel & PowerPoint
Experience of working as part of a team
Good communication skills
High standard of grammar and sentence construction.
High standard of numeracy
Ability to learn new skills and adapt to new experiences.
Reliability and excellent time keeping are essential.
Willingness to undergo further training.

Desirable
Understanding of learning disabilities and the impact on a person’s life.
Experience in a similar role, whether in a paid or voluntary capacity would be helpful.

Qualifications

It would be desirable to have Grade C/4 or above or Functional/Key Skills Level 2, however applications will be accepted if you have a Grade D or 3 or Functional Skills in maths and English. An IT qualification is desirable.

About the employer

Mencap in Kirklees

Independence House, Holly Bank Road. Lindley, Huddersfield HD3 3LX
Mencap in Kirklees is a local charity supporting people with a learning disability. We have three residential homes, four-day services, a Supported Living Team and a number of social clubs and projects.

Closing date: 29 November 2023