What you will do in your working day
Duties will include but not limited to:
- Meeting and greeting visitors to the service to comply with fire regulations
- Answering the telephone and taking messages where necessary
- Inputting information accurately to a number of databases
- Assisting with the HR System
- Assisting with the training System
- Filing, both electronic and hard copy
- Photocopying
- Petty cash reconciliation
- Timesheet reconciliation
All staff are expected to maintain high standards of customer care in the context of the organisation’s vision, to uphold the equality and diversity policy and health and safety standards and to participate in training activities necessary for their post.
The start date will be agreed – school/ college leavers may also apply.
Training and qualifications:
- Our staff are our biggest asset and we want them to be well trained so they are able to provide high quality care to the people we support. In order that you can do that, we will provide training on all relevant topics
You will receive training in the following mandatory subjects:
- Fire Awareness
- Moving & Handling Objects
- Safeguarding Adults
- Safeguarding Children
- Communication
- Data Protection
- Dignity & Respect
- Display Screen Equipment
- Equality & Diversity
- Health & Safety
- Infection Prevention & Control
- Learning Disability Awareness
- Professional Boundarie
- Customer Services
Benefits will include:
- Enrolment into our workplace pension scheme, to which Mencap in Kirklees contributes 3% of your salary if you meet our qualifying criteria
- Enrolment into a healthcare scheme that allows you to claim money towards the cost of dental, optical and other medical expenses after 6 months
- A generous holiday allowance that increases the longer you work for us
- Sick pay and family friendly policies, after a qualifying period
- Ongoing investment in your personal development and training to help you to achieve your career goals
Essential Skills, Knowledge & Experience:
- Experience of using Microsoft packaging such as Word, Excel &
PowerPoint - Experience of working as part of a team
- Good communication skills
- High standard of grammar and sentence construction
- High standard of numeracy
- Ability to learn new skills and adapt to new experiences
- Reliability and excellent time keeping are essential
- Willingness to undergo further training
Desirable:
- Understanding of learning disabilities and the impact on a person’s life
- Experience in a similar role, whether in a paid or voluntary capacity, would be helpful
The training you will be getting
- Customer Service Level 2 Practitioner Apprenticeship Standard
- Functional Skills in maths and English, if required
The standard covers the following:
- Knowledge
- Skills
- Behaviours and Attitude
You will complete an End Point Assessment. That will involve the following:
- Showcase Portfolio
- Practical Observation
- Professional Discussion/Interview
Your study time will be paid and is part of your contract of employment; you will attend classes at Kirklees College on a Wednesday.
The apprenticeship you undertake will depend upon your experience,
What to expect at the end of your apprenticeship
- There may also be progression opportunities to complete the Apprenticeship Business Administrator Level 3, following successful completion of the Level 2 Customer Service Practitioner Standard
- Strong possibility of full-time employment subject to satisfactory employment and achievement of apprenticeship
Things to consider
Wage range: £6.00 to £9.50 per hour – starting rate is negotiable and subject to experience; there may be an increase on-going subject to satisfactory performance in your employment and college work.
