London Fire Safety Group (Nu-Swift International Ltd)

Administration and Customer Service Apprentice at London Fire Safety Group (Nu-Swift International Ltd)

This is an exciting opportunity to work for an expanding organisation. You will undertake varied administrative and customer service duties. You will be working with a hardworking and friendly team.


Wage – National Minimum Wage
Duration – 15 Months
Start date – Apply as soon as possible – School/College leavers may also apply now.
Posted – 20/05/2023

Working Week:

Working Week 37.5 hours per week, Monday to Friday 8.45 – 5.00 pm

Apprenticeship level




The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship.

The role will include some of the following areas:

General administrative duties including  typing, correspondence by e-mail

Liaise with field staff.

To undertake filing, record keeping, photocopying and distribution of relevant documents.

Post and Mailing duties.

Scanning of documentation onto the Doc View platform

Maintain health & safety standards.

Work co-operatively with other teams and partners to deliver services effectively.

Help out in times of need to ensure quality of service is met.

To deal courteously and efficiently with all visitors.

Support to members of the Management Team

Using Microsoft Packages, in particular Word, Excel, and PowerPoint

To deal courteously and efficiently with all visitors.

Answering the telephone in a professional manner and dealing with enquiries

Responsible for co-ordinating the post

Providing refreshments for visitors when required

Inputting data onto internal systems with a high level of accuracy

Dealing with stationary/stock levels and reordering as and when appropriate

Assisting all members of the team as and when required

Dealing with requests for information

Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: 

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.

Complete all required assignments with regards to your apprenticeship by the required timeline.

Build up your portfolio of evidence on-going during your apprenticeship programme.

Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required. 


What training will the apprentice take and what qualification will the apprentice get at the end?


Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is up to  15 months.

The standard covers the following:


Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge


Interpersonal skills
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Attention to detail


Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”

You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.

You will complete an End Point Assessment; this will involve the following:

Practical Observation
Professional Discussion

You are given time off to study; you will attend classes face to face and via Teams and complete work for your apprenticeship.

The study day is a Wednesday at Kirklees College in Huddersfield.


What is the expected career progression after this apprenticeship?


A full time position, subject to satisfactory employment and achievement of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Somebody who is a good verbal communicator who has a polite, clear, and professional telephone manner.
Must have a good level of literacy skills.
An IT qualification would be an advantage.
Required to work to deadlines, with good time management.
Good numeracy skills.
Confident in using email and the internet.
The successful candidate will be organised.
Willing to work effectively in the team

Personal Qualities
An enthusiastic individual
Must have a smart and professional appearance with clear verbal communication skills.
Flexible approach to work, willing to go the extra mile to get the job done.
Must be punctual as well as having a good attendance record.
Ability to work on own initiative, when required.
Ability to work effectively as both part of a team and as an individual,
Respond positively to the demands of a varied workload.
Friendly and approachable.
Commitment to undertake continued training and development


Must have grade C/4 or above or equivalent in maths and English. An IT qualification would be desirable but not essential.

About the employer

London Fire Safety Group (Nu-Swift International Ltd)

2 Jubilee Way, Elland, HX5 9DY
NU-SWIFT INTERNATIONAL is a company with an enviable reputation for the quality, reliability and efficiency of its fire extinguishing products, having over 70 years of experience in the Fire Protection industry. Through our network of approved service engineers and trained fire protection consultants, we offer advice on all aspects of fire safety.

Closing date: 30th June 2023